They care and made me feel comfortable/safe to eat here. I will return. staff professional and courteous
Idk why I even stopped here. From experience, it's never good and I should've used my better judgement and kept on driving. Everyone was having issues. The table next to us had to send their steak back twice, both times coming out cold and completely raw. They were told there was a new kitchen manager, and he didn't heat the grill up enough. The table across from us had all of their food brought out except their little boy's plate, and they waited a good 30 more minutes for his food. Our experience was bad from the start. We waited 10+ minutes before being greeted by a server. By that time, we knew what we wanted. I ordered off of the gluten free menu, a 6 oz sirloin medium well topped with blue cheese, a baked potato with butter only, and broccoli. When my food finally got to the table (not sure how long it was, but it was quite a while), my potato had sour cream instead of butter and my steak was completely raw. Our server apologized and said steaks had been coming out undercooked all night. She took it back to the kitchen and it came out again about 10-15 minutes later, still bleeding. I told her again it was still raw. She took the steak, leaving the potato and broccoli for me to eat. They comped the steak off, but I guess decided it coming back twice was enough because I wasn't served another. Instead, she brought us out the check. We paid, but she didn't bring back the receipt that had what we were charged for. Just the receipt to sign. I'm pretty sure they literally just took the steak off, and charged me for a side of broccoli and a baked potato. When we asked for a copy of the original receipt, no one came back out, so we just left. There was another table sat next to us, waited about 20 minutes before they just decided to leave because no one had greeted them. This place is a train wreck. The server was nice, but you could tell she was very irritated, and I don't blame her. The kitchen staff needs a total do-over. Thankfully I don't live in this area so I'll never be back. We were literally here for a total of almost 2 hours.
I had a great experience there. the server I had was very knowledgeable and celiac and made sure that the staff switched gloves while handling our food. I felt very safe eating there. will definitely go back.
great options. friendly staff. eaten off the gluten free menu twice now with no issues. looking forward to going back :)
I have been to the one in Huntsville several times and had a wonderful experience! However; I went to the Auburn location for a friend’s birthday and made sure the server and manager knew I had Celiac Disease. I explained that cross contamination will make me sick. However, my meal (I ordered the pork steak, baked potato, and salad) was brought out, and my server had plated my food with mac & cheese as the side, touching my pork. I explained to the server that I could not eat this food without getting sick because the pork had now been cross-contaminated and asked her to remake it. She took it back to the kitchen, but came back almost immediately with the pork re-plated and baked potato on the plate. I re-iterated to her that I couldn’t eat something that had been cross-contaminated, but the server insisted it was a different piece of pork meat. Not wanting to make any more of a scene on my friend’s birthday, I ate it, and got very sick from the meal. I wish all of the servers took Celiac Disease seriously.
Staff was attentive to ensuring food was prepared separately. Kitchen manager came to our table, without being asked, to explain how the food would be prepared to ensure no cross-contamination. Really appreciated the extra care for our family of celiacs.
I have eaten at Outback in Gilbert three times in the last month. I have ordered a Cobb salad each time. Unexplained that I had celiac disease. They said they would be careful and every time I have been sick. I keep going back because they say they are careful but unfortunately I have not found that yet. I will continue and keep trying because I love Outback, but beware.
Outback had a separate gluten free menu that included many choices. I was impressed they even had a dessert! I had a steak, salad (no croutons) and baked potato. I’m not one to make a big fuss about my gluten allergy, but our server immediately noticed my gluten free menu and said she would make sure my food was made properly. Our server was very knowledgeable and I didn’t get sick at all after dinner- which is very very rare for a restaurant meal! We will be back.
Great gluten free menu... lots of options. Steak of course is great and love the Alice Springs Chicken. Staff is very helpful and knowledgeable. Great take out option with curb side pick up. Have been there several times both eating in and taking out without any problems.
I told the waitress my son had celiac and we ordered from the GF menu, but all she did was write it down and said she would make a note. She was not interested in my questions about how the food was prepared. I think it may depend on the server, but this place is too risky. Partly our fault-we are learning to call ahead to restaurants during non-peak hours and ask to speak to the chef.
The staff was not super knowledgable, but you just have to emphasize to them what you need depending on your level of sensitivity. I got the grass-fed burger, but they do NOT have a gluten free bun. I ordered it without the bun. They do have a gluten free lava cake though, which was amazing.
My rating is for the accuracy of their gf menu only. WARNING:::::: The prime rib on their gluten free menu *does* have small amounts of gluten in the seasoning. I can verify this because I became very sick. However, I am a celiac's sufferer so the typical gf sensitive person might not have any reaction at all.
Gluten free menu. Server was very knowledgeable about GF. Once I explained that I had Celiac Disease they were very careful in the kitchen to not cross contaminated food. Manager brought food out separate from the rest of the orders. Had no issues after eating! Was very impressed with the whole dining experience.
I trust Outback for a safe delicious gf meal. I always get the same thing. The grilled salmon with fresh veggies and mashed potatoes. Oh, their Alice Springs chicken is also gf and delicious. The Chocolate Thunder from down under is also gf and out of this world!
They had 1 GF menu for the whole restaurant. Nothing special identifying the meal was gluten free, but no adverse reactions to my meal afterwards. Non-Celiac Gluten Sensitive. I react pretty quickly so can’t guarantee cross-contamination level is safe for Celiacs. Your mileage my vary.
Celiac daughter: They provided a gluten-free menu when requested. The waitress understood my daughter’s g-f diet need and assured me that the cook staff would be informed. There were sever main courses offered but few side choices. However, upon receiving her salad it was apparent that croutons had been placed on her salad and then removed.
This location used to have a manager with a celiac spouse and it was reliably safe and good. Since he retired a couple years ago, they are sloppy and often clueless on gluten concerns. The GF selection is okay but not great. Service quality has also become terrible. We stopped going there.
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