Review of Outback Steakhouse

Idk why I even stopped here. From experience, it's never good and I should've used my better judgement and kept on driving. Everyone was having issues. The table next to us had to send their steak back twice, both times coming out cold and completely raw. They were told there was a new kitchen manager, and he didn't heat the grill up enough. The table across from us had all of their food brought out except their little boy's plate, and they waited a good 30 more minutes for his food.

Our experience was bad from the start. We waited 10+ minutes before being greeted by a server. By that time, we knew what we wanted. I ordered off of the gluten free menu, a 6 oz sirloin medium well topped with blue cheese, a baked potato with butter only, and broccoli. When my food finally got to the table (not sure how long it was, but it was quite a while), my potato had sour cream instead of butter and my steak was completely raw. Our server apologized and said steaks had been coming out undercooked all night.

She took it back to the kitchen and it came out again about 10-15 minutes later, still bleeding. I told her again it was still raw. She took the steak, leaving the potato and broccoli for me to eat. They comped the steak off, but I guess decided it coming back twice was enough because I wasn't served another. Instead, she brought us out the check. We paid, but she didn't bring back the receipt that had what we were charged for. Just the receipt to sign. I'm pretty sure they literally just took the steak off, and charged me for a side of broccoli and a baked potato. When we asked for a copy of the original receipt, no one came back out, so we just left.

There was another table sat next to us, waited about 20 minutes before they just decided to leave because no one had greeted them. This place is a train wreck. The server was nice, but you could tell she was very irritated, and I don't blame her. The kitchen staff needs a total do-over. Thankfully I don't live in this area so I'll never be back. We were literally here for a total of almost 2 hours.