Review of Paia Gelato

Many of their gelato flavors were GF. Some were dairy free. However, they refused to scoop from a new place in the tub for “display purposes.” They were rude about it as well. Their need for a pretty display outweighs customer health. They have cones, so anyone with Celiac disease or who is sensitive cannot eat here, as they will only scoop from the same place that they have scooped for cones. She said she would use a new scoop, but that was all she’d do. When I explained that other gelato places will scoop from a different area with a fresh spoon for those with Celiac, her response was quite rude. She also said she was “pretty sure” no cones were scooped from the flavors I wanted, but “pretty sure” is very unsafe for someone with Celiac. We left due to their lack of accommodation and poor customer service, so I can’t speak to taste. Worst customer service for GF on the island.

Celiac friendly?

No