Review of Panera

I ordered off the gluten free menu. Manager reinforced to the cashier how to tag the order as gluten free and that she would notify the prep line. Order arrived and I found fried wonton wrappers under the apples on my salad. These were definitely not gluten free. I approached the prep person and she appeared confused, did not understand that the item contained gluten and was meant to be left off the salad. The manager apologized and prepared a new salad. Panera has the safety measures in place and the manager knew them, but if the employees on the prep line aren’t trained then the policies are useless.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for breakfast/brunch
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering