Review of Panera

We purposely ordered at counter instead of kiosk to be sure our allergies were handled properly. Young man at counter told us a manager must come handle allergy orders, so I thought that was a good sign. I asked to order the Mediterranean bowl and questioned if there was anything that needed to be altered to ensure it would be gluten free. The manager indicated to the cashier for him to remove the feta and yogurt from my order. When I shared that those items are dairy and not gluten, the manager seemed confused and got out the nutritional info book. 2 out of 4 in our family ordered GF food items. When our takeout bag was ready, there was a baguette loose in the bag with unwrapped plastic forks. While we were waiting for our food I heard the same manager tell a customer that she had been working there 3 years. I don’t think allergies are taken seriously at this location.