Review of Pappadeaux

One of the worst dining experiences I’ve ever had! Upon arriving, I was excited that they had a gluten free menu -seemed promising. Although it was limited to mostly salads and steaks, which is fine. I told the waiter I had celiac and ordered the caesar salad with grilled chicken as an appetizer and a steak and baked potato for my entree. The manager came out shortly after to ask about my allergy which I appreciated. She informed me that their grill top is cross-contaminated with gluten and offered to bake my steak instead and give me the salad without chicken. Again, super appreciative of how knowledgeable she was. *This is when it got terrible* The waiter, knowing that I have celiac, put the giant loaf of bread in front of me when there were 6 other people at the table. Okay, not a big deal. Then the salad came out WITH the chicken I was just told I could not eat. The waiter goes back to get me a new salad. The second salad comes out with giant CROUTONS! I again, had to bring the waiter over and tell him. No apologies were given, just an eye roll and took it back. The manager brought out yet another salad and said “third times a charm” and laughed. I’m trying to be nice about it all but I get severely sick with any cross contamination and so it’s not really a joking matter to me.

The waiter was very rude, literally tossing things onto our table and did not seem to care about my allergy request at all. I did not feel comfortable eating here based on getting a SALAD wrong three times. This place was not worth it to me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor