Review of Pastai

186 9th Avenue, New York, NY 10011

Overall Rating

Review


Not celiac safe.

Tldr: they put bread on my meal and argued with me that I should still take it (and that it was my fault for not requesting GF bread replacement with the meal even though I had spoken to the waiter twice about being celiac and the menu never said the meal came with bread)

Had a really unfortunate experience here. The location and design and environment of the restaurant are both A+ but it went downhill from there. Maybe they changed owners?

I mentioned I was celiac on the reservation and when I arrived. The waiter was very confident and confirmed that he was aware I needed gluten free food.

When ordering I ordered a gluten free pasta and a plate of cured meats.

He brought out the meats with slices of regular bread piled on top. I said oh, is this bread gluten free...? And then instead of realising his mistake, he started to argue with me about it. Probably the most uncomfortable experience I've had at a restaurant.

The waiter said it was my fault because a) I didn't ask for it with gluten free bread (even though bread wasn't mentioned anywhere on this menu item) b) he said he couldn't have known I wanted it gluten free as it's a shared item... So for some reason I would have ordered a shared item that I couldn't share? C) he said he would replace the bread that was touching all the items on the board with a gluten free bread for an additional charge - when I explained that with celiac disease cross contamination is to be avoided, he seemed insulted that I was explaining celiac disease to him and wasn't interested in any information I could give him about why his solutions were not helpful.

When later discussing the challenge of eating out with celiac disease with one of the other people at my table, the waiter was listening in and came over to explain that he does understand becuse he also has an allergy... He wasn't happy when I explained he had that wrong also and that celiac disease is not an allergy.

On top of this, all the other folks I was with said their food was basic. One person said their lasagna was only partially heated through... I could see the kitchen and they were definitely not making anything fresh.

Cherry on top: thirty minutes later I have the classic signs of being glutened.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Updated 1 year ago

Celiac