Horrible experience. We waited 20 minutes to be seated. Then were given the allergen menu. We were told that we must order family style (2 of us are gluten free with only one meat option and two of us were not). We asked if we could order two separate meals and were told only if they seated us at separate tables. We walked out without ordering and went next door. They deserve negative 5 stars.
When I called and asked the manager about GF options for celiacs, she cut me off and said “We don’t recommend they come in the building. We have an open prep area and kitchen, and if you can’t handle gluten, we’ve been advised to tell you not to come inside.” Her words exactly. She was beyond rude, but at least she was upfront and honest. Needless to say, we ate elsewhere.
The interaction with the people at the door made it perfectly clear they were not interested in serving me. I was told there really were not options. I don’t understand a business turning patrons away with an attitude. I was interacting will a sales person somewhere else and she actually said to me I can’t stand those people who come in and ask about gluten free. There are many of us and we are not that way by choice. Paula Deens seemed like such a fun place to eat with my family, but if I can’t eat there, my group supports me and goes somewhere else.
Even though Paula Deen's restaurant doesn't offer a gluten free option, they were very kind when I came with my family and I brought in a Gluten Free cheeseburger and fries from Margaritaville across the street. I feel any restaurant that doesn't offer a gf option should always be accommodating when outside food is brought in and this restaurant was great and very accepting.
I was so excited to come here while our family was in Tennessee on vacation! As we were getting ready to be seated I asked for a List of Allergens and was given a very nice laminated flip list! Was seated and waiter came to table. The waiter began to explain how ordering worked. You pick three main dishes ( meats) and four sides! I explained to him I'm highly allergic to dairy and gluten! His response was that I could order an appetizer ( which all of them either had Dairy or Gluten). Out of five of us going to eat I'm the only one with special eating needs. Of course I was made to feel like an outsider because he would not even bother to accommodate me in any way! I asked about the food on the list I could have and he told me they had changed the menu! This was at 4:30pm in the afternoon but was told lunch menu. He did tell me he was not going to charge me and I looked at him to inform him that I knew he was not going to charge me because there was nothing I could eat! He looked at me like I was crazy! The main thing is that when I received the list the lady acted like she knew the perfect waiter for my restrictions only to put us with the worse! This is the first time I've ever done a review but I do not want anyone to have to go through what I have being here!!!