Review of Pearl's New Orleans Kitchen

As of May 31 2023 the website menu lists 'Celiac safe' under food items. I ordered the Shrimp & Grits and notified them of my celiacs. I received the order and tested it with my NIMA tester and it tested positive for gluten. I contacted the restaurant to notify them and was met with a very defensive tone telling me they had changed their menu and that it no longer says 'Celiac Safe', however they failed to update their website. In any case, I was not offered any support, just told they've changed their verbiage (which may have been their goal but it wasn't the reality because it says it right there on the online menu still). No offer to refund my food after asking if I could eat it, which I can't - it's being thrown away. The manager wasn't empathetic or compassionate to the situation at all, just defensive, and then compared my auto immune disease to her husband's allergies in an attempt to relate, but it was just cold and inconsiderate towards the reality of auto immune, the risks associated with falsely claiming food to be safe.

I'd give 0 stars if I could. I would not eat here or trust the food to be truly free of gluten. Cross contamination is a risk here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor