Pearl's on the Lake

After waiting weeks upon weeks to hear something back from the establishment and never hearing anything I am now posting about our experience.

We went for a special lunch on July 30 which was a Sunday (it was actually our 19-year-old’s birthday, our oldest daughter her best friend/sister was in town) we waited 40 minutes to get a drink order placed. At that time we were told that the bartender was overwhelmed by taking care of all the drinks of everyone on the beach.

We then had a party of 10 that next to us their order was taken, their drinks were given to them.

We finally received our drinks. The server at that point (maybe sensing that we were upset) asked me “Are you irritated?” Shocked at how she responded to the situation especially as myself being a person who’s in customer service for many years. When I told her yes she said “have you ever been here on a Sunday?” As if I should’ve just expected it.

After that our order was finally taken. By this time the large party next to us had already been serve their drinks and food. About 30 minutes later we received our appetizers. When we finally received our food which was two hours later & my food which had allergy needs was incorrect. And by this time we were over it! I never wound up being able to eat.

I contacted the restaurant immediately and over again and was never contacted to make any sort of remedy or apology. We will not not attend we be recommending this restaurant.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

There is always a GF dish listed on the menu. It’s currently a curry that you can add a protein to if you’d like.

There are also other dishes that can be made without gluten (like croutons) but the risk of cross contamination is always there although they do their best. They are up front about that.

Alex, the chef and owner (who also owns Pack River Store, and they carry GF bread there) came out and talked to my super sensitive Celiac friend. She never eats out because she gets so sick from cross contamination.

He let her know there is gluten in the kitchen (obviously) but the curry is self contained.

My friend ate and it 5 days later she isn’t sick. She’s over the moon.

My niece celiac but not sensitive. She had the Melon & Prosciutto with GF bread and the curry as well as the sundae and been fine.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent