Very nice manager! They now have more than just 2 gf options. I had the Mongolian rice bowl with beef... so yummy!
My husband and I were going to this location for a while and the staff were super kind and helpful. Even the guys who cook waved when we came in because they knew us :) They always made my fried rice with gluten free soy sauce but when we went one day, the girl at the counter said they couldn’t anymore because the manager said “No” I asked to speak to the manager and she came right out and said they can make me rice and give me a packet of gluten free soy sauce to stir it in myself due to “corporate not wanting them to waste time opening each small packet for customers with special requests while it’s busy and risk backing up the other customers orders” When she said this I looked around and we were the only ones in line and about 5 others who were in the restaurant eating already. She said they can “do me a favor this one time” but no longer. I guess so much for customer service. Sad because the actual staff was great and the food always great, but this nasty manager ruined it. By the way, every other Pei Wei in Jacksonville has never had a problem making me fried rice with gluten free soy sauce and has always taken the extra time to open the little packets no matter how many other people there were :) Continuing to love Pei Wei....just NOT this location due to the nasty manager
It would be awesome to have GF Asian besides PFC, but this experience will likely be my last with Pei Wei... It was not busy, and the chef definitely heard that I have an allergy to gluten, please change gloves, separate cookware, etc... The chef (petite short dark haired female) waved off the allergy request like she got it, and I should know better when it appears to be blown off... I ordered A GF sweet and sour chicken with rice noodles and Vietnamese chicken lettuce rolls with sauce... I was told both were gluten free. I ate two spring rolls with sauce and had one bite of the GF sweet and sour chicken which seemed to be crispy like it had a coating... while I am not certain which dish it was, one or both of them were NOT celiac friendly gluten free.
Coming in at 8 at night we were a little worried but the chefs made sure our meals were GF. Their options are small compared to the full menu but still offers decent GF Asian options.
GF sweet and sour kid's chicken meal was tasty. My daughters approved and want to return. Menu is very GF limited and I was crazy about the GF Asian chicken salad...very bland.
We ordered one kids meal gluten free and another regular. When we got home both looked the same and nothing was labeled. When we called restaurant no one could tell us definitively which was gluten free. They really should have a label!
They were out of Vietnamese Rolls, which is what I come here for. I tried the Asian chicken salad, but it was bland: iceberg lettuce, three little shreds of chicken and a few thin strips of red pepper. Not worth 8 dollars. I took one bite and took it back. They were nice about refunding my money, though.
I have never gotten sick from eating there. and I am super - sensative.
Eat there all the time and love it. I never get contaminated.
I'm gluten sensitive, husband is celiac. We both ordered gluten free and both got sick. Won't be going back.
Dedicated area to prep gluten-free orders
Definitely not celiac safe. I went there with my mom who has celiac disease and she just ordered a simple sweet and sour chicken plate with rice but after we got home she had a horrible contamination. The staff acted like they knew the importance of her food being gluten free but clearly that didn’t work out that well. Won’t be going there again or at least not with my mom so she doesn’t have to worry about being contaminated over mediocre food. Update: After posting this review my mom found out she was also dealing with food poisoning.
i’ve eaten here several times and have not been sick. they have gf soy sauce also
Ordered with a manager and even asked the cooks to use new woks - Nima tested gluten POSITIVE. It is not safe if you are Celiac.
Pei Wei recently doubled their GF offerings, and they're getting better about labeling. Convenient takeout!
Kung pao chicken way too salty
I was greeted by a very educated manger, he was up to date on his menu and ingredients. He gave outstanding service ! We got to talk food industry as well! Highly suggest this establishment! Now the food was outstanding!! Lots of options !! We did the fried rice and the Mongolian Chicken !!
Susan the manager went above and beyond to make sure our order was done correct and talked to the chef. There was some confusion when the food came out all together what was what. My daughter ate the sweet and sour chicken Kids meal and edamame without getting sick.
Cross Contamination galore. Made me sick. Dont.
Lots of GF options! Haven’t ever gotten sick. It’s delicious! First ever gluten free sweet and sour chicken!
I always get sick after eating here. They seem very uneducated about celiac disease and what cross contamination means so they are not celiac friendly at all.
The staff knew what to do and informed me that everything was fried in a separate area. I had the spicy pei wei chicken and a chicken salad roll. Both were good, nothing special or fancy. Standard fast food Asian. I did not feel sick at all. I feel comfortable going back.
This location has really gone down hill in the last year or so. Dont even bother... Dont believe the other review. They havent changed.
Went in today to try the new gluten free menu. I watched my food be prepared in a different area by a different person than the regular, gluten containing items. My meal was labeled gluten free and they even provided tamari sauce with it. The food tasted fine -it wasn't anything special. I felt that with their new menu they have have developed better procedures for ensuring food is gluten free. I was also able to use a coupon on gluten free which I was not able to do previously.
Two options the pei wei & sweet n sour. Both really good in my opinion. After I ordered I could hear the cook in the back getting excited about the gluten free order and I could see her pointing to the different fryers. Definitely wasn’t worried about getting sick eating here tonight.
It doesn’t come automatically gluten free you must request it.
I absolutely love Pei Wei especially when needing GF Chinese for good prices and quick! They now have GF fried rice! Soo good! I’m a celiac and I’ve never gotten sick!
I eat here at least once a week. I share my gf meal with another family member and he can't tell it's gf. Great taste, great service.
I gave this place a try twice and got sick both times :(
very good gf option they recently added more gfoption. I called and asked how gf was prepared and they assured me that it is breaded with potato starch and clean oil. we often eat here and the service is great.
Gluten free options and we were told they are adding new sauces and fried rice that will be gluten free. Never have gotten sick. We go o the one off Overton ridge, near Costco.
I wasn’t very hungry or sure of the safety of this location so I ordered a side of white rice. The family we were with ordered gluten free items and said they’ve eaten there safely, but the waitress/employee who brought food to the table went back and forth 3 times trying to check which was gluten free and which wasn’t. One of the gluten free plates had beef on it (not part of the meal) near the rice which was questionable as far as getting an allergen-free plate. I was glad with my choice as it seemed the employees didn’t take allergies seriously.
Staff did not know if soy sauce used was gluten free
We used to have a good experience here--but now after 7 or 8 times of "one more chance" we never will again. I've become sick numerous times with my gluten free meal, been served chickens completely raw in side, given a salad of rotten lettuce, just to make a few incidences.
Ok, I have given them multiple chances, but this is now the 3rd time I've gotten glutened at this location. GM swore he was retraining staff but that's clearly not the case or their staff really doesn't care. We even triple checked with the staff this time and I found noodles strands mixed in. They clearly don't grasp the severity.
The staff is either uninformed or does not take gf seriously. The woman taking my order needing confirmation with another employee about gluten free. They brought me out the wrong food but called it what I had ordered. I’ve eaten at other Pei Weis many times so I knew the difference and asked for my order. Another employee brought out the same plate of food and again misnamed it. I repeated what I had ordered, gf pei wei original with shrimp. The plate of food I was brought for the third time was brown, as in contained soy sauce, not gf. The employee called it gf but I was too skeptical and disgusted with the ordeal by then (my kids had finished their meals) I left. Never had a problem at a Pei Wei before. Disappointing.
Never have had a problem with Gluten here.
Got a non GF meal. Sick as hell next day. Management did nothing. Please never eat here if celiac !
They were able to make gluten free fried rice and gluten free Pei Wei Spicy Chicken. The menu has a "can be prepared gluten-free" icon shown on the items that it applies to. To make my chicken breaded, they tossed it in potato starch before putting it in the pan. Very light, crunchy, and all-around tasty!
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm