Review of P.F. Chang's

Don’t Go to PF Chang’s at the Augusta Mall – You have been warned!!! On Saturday, August 8th, my wife and I visited PF Chang’s at the Augusta Mall. She is gluten sensitive, so we ordered 2 orders gluten free Chicken Lettuce Wraps, 1 order gluten free Mongolian Beef and I ordered a hot and sour soup (I am not gluten free). • The soup was not edible. Michaela (our server) returned the soup to the kitchen who acknowledged that it had way too much vinegar and took it off our bill, since I could not eat it. • The entrees came and were delicious. We felt good finishing our meals and left a 22% tip because Michaela was a good server. • Within an hour my wife was desperately sick (nausea, heart racing, severe stomach pain and bloating, diarrhea. and a headache) obviously caused by gluten in the gluten free entrees. She had not eaten anything before this meal. • When we arrived home, I immediately called the store (about 2:30 pm). Rito answered and transferred me to Jasmine (acting store manager). • Jasmine promised immediately to credit my debit card and to talk to the store manager (Glenn Muller) who was expected in the store within an hour. She could find our receipt and confirmed all entrée items were listed as gluten free. • I asked about covering the anticipated urgent care visit if required. She said all she could do is file a report, that corporate would be calling me, and mail out some coupons.

August 12th Update (1 week later): • My debit card has not been credited (broken promise #1) • We never received the promised corporate call about any report (broken promise #2) • We never received anything in the mail as I gave my full address with phone and email (broken promise #3). • My wife is finally feeling better after nursing her symptoms for a week.

Conclusions: • PF Chang’s does a better job breaking promises than preparing orders. • We never heard word one (not even an email or phone call) from the store manager: Glenn Muller – obviously caring for customers is not high on his priority list. • Why would PF Chang corporate not contact us, if these type of customer incidents are communicated? Do they care? • If they don’t care how they prepare gluten free menu items, how much do they really try with any order? • Go elsewhere – there are many other places to eat that do a good job and care about customer satisfaction. Thanks for reading.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent