P.F. Chang’s has a separate gluten free menu. The staff asks if you have a gluten sensitivity (like me) or if you have celiac. They put pictures stickers on the food for the staff to recognize to be extremely careful. Food is always great. The only Asian food I’ll eat after my return from Japan.
friendly and very understanding, good selection great food
LOVE! I've never actually gone inside, but I do curbside pickup when I'm craving Chinese food! I missed it so much over the past few years, never feeling safe- but I've never been sick after eating food from here. It's so nice to order from the GF menu online and seeing everything properly labeled when huh pick it up.
I really enjoy coming here. Good mix of dishes on their GFree menu and the only Chinese restaurant I feel safe to eat in. Love their big bowl of egg drop soup that we share. Great bar selections a big plus.
Great options; have not been sick after multiple visits
I've never had any issues with this location specifically. love it!
I love this restaurant simply because the food is excellent and the staff is well trained on gluten free options. They have a gluten free menu but can alter most items on the regular menu to be gluten free. The food selection for gluten free choices is very large. The seafood in a stone pot is wonderful. I go there often and have never had a problem with any gluten issue. This is not an upscale restaurant and very small but the food is great and the service was fast, pleasant and well trained on gluten sensitivity.
I've given them a try more times than I can count in various locations, and at least 30% of the time I end up feeling badly and knowing for sure that my food wasn't GF. This was our first time at this location since moving to Richmond. The GF menu is smaller and more expensive than it used to be, and I've been home 30 minutes and can tell my stomach isn't happy. And this particular location was painfully slow, which has nothing to do with the GF part but is certainly not a positive thing.
Safe and delicious Chinese- need I say more?
Took my kids here for their birthday dinner. We had a large group and only two found were gf but the service we got was amazing. Good was delicious! From the lettuce wraps to the entrees! We even made sure to speak with a manager about how positive the experience was when we left. Best of all, neither my son nor I got ill!
very helpful and courteous staff
Great service, great gluten free menu and food.
Chicken lettuce wrap appetizer, lemon Philip's Better Lemon Chicken for me and egg drop soup and Dali Chicken for my husband. I loved mine, the husband wasn't thrilled with any dish we had.... But the experience was wonderful. Warm and knowledgeable server, great service and good portions. We were told of the separate prep area for allergies and handed the extensive allergy menu. I was confident when ordering and eating.
Excellent system of making and keeping gluten free food separate. Have never had any contamination even with take-out. They have GF appetizers & desserts (chocolate dome is wonderful). Servers are excellent and ask about other allergies. Make reservations or eat at bar if wait is long. Go often so they will continue with extensive GF menu. Have also eaten at Chang's in Jacksonville, FL, Las Vegas, and Myrtle Beach. Same quality, no problems anywhere.
Very knowledgable staff. Many gf options in separate section on main menu - including apps, soup, and dessert. Good system where GF food served on separate plates to avoid confusion. Generally a long wait but worth it!
They are very accommodating.
Always a safe bet and one of our favorites on the road and at home!
I ordered fried rice from their gluten free menu (which is not extensive, but still has some good options) and it was delicious! I felt great afterwards.
I generally love P.F. Chang’s as a chain but this location just isn’t up to par. I have eaten here a couple times and I have had problems every time. Twice my mom (also celiac) and I had gotten food that is not gluten-free on a gluten-free plate. I recently ordered the gluten-free fried rice and it was completely bland. They also have never gotten our order right even for the gluten eaters in my family.
Wouldn't consider most places celiac friendly but the staff was very on point and was had a wonderful experience. Was also with a vegetarian, making our table overly complicated compared to most tables. Nonetheless, had a slight issue witch an average plate. That was more than taken care of. Was very pleased with my visit! Would be delighted to return again
Great experience here. I love that they have a dedicated gluten free menu. Loved the chicken pad thai. The new management has been great in helping step up service and our waitress was very prompt and attentive.
Great Ginger Chicken and Broccoli. Waitress promised that the staff understands food allergies and my I was given a Gluten Free menu. It was the first time that I was able to eat in a Chinese restaurant in 10 year's. The food was wonderful, the service was awesome. I had no problems with cross contamination. 5 stars all of the way.
They have a dedicated gluten free menu. My server was very knowledgeable and the food was delicious.
I dined in a group of 7 and am coeliac. There were a few gluten free options (nb check the pricing on the GF menu - I questioned everything being $2 more expensive than reg and they said it was an error). Servers weren’t that knowledgeable about any of the food or wine items and they tried to sneak extra drinks we didn’t order onto the bill. Food was pretty good and venue had good atmosphere
Not good for celiacs. Even though their corporate policies seem like they’ll be good at handling your food (food comes out on a specifically marked plate, labeling on the menu is good), I got extremely sick after eating a rice noodle dish here. High risk of cross contamination.
Always my goto restaurant. The Mongolian beef is my favorite. Too bad the fortune cookies are gluten.
We love that we can place an order when we land and it's ready to go when we arrive to pick it up. Their menu is limited, but they still have several GF options. Note that they don't take gift cards at this location. it's located in the main entry area of the airport between all of the terminals.
My mother and I came here for my birthday (three weeks ago). We had just gotten off the road after driving for over a hour(stayed in he area). The waiter was very knowledgeable about gluten free. We got my favorite beef and broccoli with white rice. It was very filling and I didn’t get glutened from it. The waiter even gave my fortune cookie to my mom, so that I wouldn’t get cross contamination from touching the outside part of the fortune cookie bag. Love it here! My favorite!!!
Amazing experience granted the menu is not huge but what they say they do is awesome. I am intolerant so I am not a good test subject to see if what they do is true. But I got to eat a dish I have not had in years shrimp and lobster sauce. The left overs were good too! No headache 😍
The food was amazing. It said GF and I got the fried rice with chicken and was impressed how good the breading was..... and then I was in for the worst night ever. Almost went to the hospital. So scared to even think about eating out again.
GF menu is small but adequate. Despite it being a chain, I trust this place because the risk of Cross contamination seems pretty low since most of the menu is already naturally gf when you change out the soy sauce. Told them we were eating gf, our server was awesome. He brought out a bottle of gf soy sauce, when we asked for straws he grabbed them with clean napkin when handing them to us (one of my biggest pet peeves as a person with food allergies is watching a server clear plates with half eaten food and wiping down counters with food covered rags then grab a straw with their dirty hands & plunk it down into my drink and having to ask for a whole new drink). He was trained very well and stated their protocol of food prep without us having to awkwardly ask. I felt like a normal person eating there. A little pricey but i don't mind paying since they take such care, amazing tasting food, and great atmosphere. I'd recommend the street noodles, spicy Chang's chicken, and mongolian beef of course! My only complaint, is that we had to ask for new plates and forks since the hostess who sat us laid the regular menu all over our clean plates and utensils. those menus get dirty and covered in food, and for someone with food allergies this is a big stressor. Most people just don't think about it, but if your serving those who have allergies it's something the front of the house should be doing, not just the cooks in the back of the house. The experience is just as important as the food. Either way, love PF Chang's!
If you have Celiac, don't eat here. I worked at PF Chang's and saw food being prepared for GF people. The rice is kept in three buckets, one white, one brown, one fried. One spoon is used for all buckets, and when not in use, the spoon is put in a cup of water. The regular fried rice has soy sauce in it. If you get GF fried rice (or any rice), it's contaminated by the spoon. GF sauces are not kept separate from other sauces, and it's likely that soy sauce gets on the GF things. I've seen it happen. There are so many chances for contamination.
My daughter is newly diagnosed with gluten intolerance and we were excited to see they had multiple options for her. Service was super friendly but when my daughter asked for gf soy sauce she was brought packets of regular soy sauce. Thankfully she's smart and reads labels and didn't use any. We waited forever for someone to acknowledge us to ask for the correct gf soy sauce and by the time she got it the rest of us were finished eating. She ate a small portion of her chicken fried rice and shortly after was sick and in pain. Thoroughly disappointing.
P.F. Chang’s never disappoints! If you tell your server your allergies/dietary restrictions at the beginning they will come back with a print out of what you can and cannot have which is so nice as I also have a dairy allergy and am dairy free. All GF meals are ran out separately from the kitchen on a different plate than the normal food to signify it’s gluten free. I eat here often and have never gotten sick!
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
11 am - 10 pm