Review of Pho The Good Times Asian Bistro

Had a pretty terrible experience w this place last night. I was super excited to find a Pho place while we were in Eugene. Reviews seemed good. I called and spoke with the older woman who was working the cash register. I asked if the brisket pho was totally gluten free and explained that I was celiac. She said every ingredient is gluten free in the pho.

I also ordered an order of the chicken pad Thai. Again we discussed if it was safe or not, which she assured me it was and that she would put a note that it’s GF.

Because of Covid, there is currently no dining in, so we picked up our order and brought it back to our Motorcoach. I tested both dishes on my Nima and both tested positive for gluten (see attached/posted pictures)

When I called to inform her that the dishes contained gluten, she told me she couldn’t understand me, to hang on, she was in the back and it was hard to hear me.

She walked out front and asked again, I again told her they both tested positive for gluten, she acted puzzled and then said her connection was bad and hung up. We called back 4 times from 2 different numbers and she wouldn’t take our calls.

Not only is the food unsafe, but they really handled the whole situation poorly. What I would expect of child. Avoiding a situation doesn’t make it go away.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Good for takeout
• Offers online ordering
• Offers outdoor seating