My son (Celiac) has the gluten free pizza and there was so much cross-contamination he was sick all night. Too bad, I thought this was a new spot we could count on! Plus the cauliflower pizza was great!
100% cross contamination. Don't bother.
My daughter and I went here on a rushed occasion, I am gluten free and was disappointed by the cross contamination. If you are celiac I definitely would not recommend this restaurant.
Was excited to get pie five because we've been to other locations, but not happy about the cross contamination. Eventhough they changed gloves it was done after they unwrapped the crust. Also they put the wire pan on the counter instead of holding it. Guy barely spoke English. Very disappointed. This location not celiac safe.
Gf crust isn’t good (like a cracker, and squeaks when you bite into it), and they got both of my orders wrong
They change gloves and are very conscious. So this is good. Unfortunately I did not enjoy their pizza crust at all. And it costs extra.
Worker changed gloves without me asking when I ordered gluten free crust. When pizza came out of oven another worker got a clean slate pan and pizza cutter for my pizza, and then put it in a box even though I was dining there in order to prevent cross-contamination. I only have a gluten intolerance, so the containers that had cross-contamination didn't affect me but if you have Celiac it might not be your best bet. I didn't react o this delicious pizza though!
They charge $2 extra for gf crust which is not fresh like their regular crust, and tastes like cardboard, according to my son, who also eats gf. I got a salad when I saw the yucky crust, and it was okay, but not worth the price. It really irks me that they charge extra for gf, and it looks and tastes horrible.
My brother is celiac so we told the workers that he was celiac and they knew exactly what to do. New gloves new brush new pizza cutter new everything since my brother can't have cross contamination either.
Fantastic GF pizza options!
They were set up very well to accommodate gluten sensitive customers. They switched gloves to build my pizza and had a separate cutting station for the gluten free crusts as well. The pizza was good but after having Hideaway in Oklahoma I couldn't quite give it 5 stars.
They change their gloves for gluten free and inform others there is a gluten free pizza coming.
— Gluten-free items are marked on the main menu
There is two gluten free crust: gluten free and cauliflower crust. No gluten free desserts or breadsticks
I got the Maui pizza and I did not really like it. The crust itself was good but my toppings were not. Did not care for it too much.
Our daughter is newly diagnosed celiac so we decided to try Pie Five because we had heard they were gluten friendly. We went for an early dinner while no one was there & it was perfect. The manager helped us, walked us through her options, put on clean gloves & then proceeded to make her pizza in the back so it would be separate from the others. She got a gluten free crust with vegan cheese (since she is also dairy free) and she loved it! Will definitely be eating there again when she is wanting pizza.
I have stopped going here because the staff has changed quite a bit and I have been glutened on a couple of occasions. If you do not have to lead a gluten free life then it is probably fine the you. The food did taste good though.
Been here twice and the offer gluten free crust. However they cross contamination not realizing it. Luckily I haven’t been sick but if your really sensitive I’d stay away. But it is a nice option
They have a gluten free crust, but the staff was not informed of cross contamination. She picked up the ladle for sauce and put it on my pizza then used the same ladle for a gluten pizza. She did not change her gloves. I have eaten at other locations with no issues, but this location seems to be lacking the proper training for gluten free.
Update: I just noticed that though they use a separate wheel and cutting board, they set the pizza wheel down on the counter with all the gluten crumbs. You will have to ask them to use clean. Though they change spoons for the pizza sauce when you order gluten-free, the sauce is already contaminated from the many times they used it to spread sauce on all the other pizza crusts. However, upon my request, they pull out fresh tubs of sauce, cheese, and the other toppings. As another reviewer mentioned, the pizza pans do have holes in them and they do not wipe the counters like I have seen Chipotle do. But I am not sensitive and I already feel like I am holding up the line and making them jump through hoops, so I don’t request them to wipe down the counters first. Pizza tastes awesome and I love getting gluten-free pizza and racking up rewards points at the same time using their app.
Gluten Free crust is available
I’m so sad that we found this place on Find Me Gluten Free. First of all, for everyone, the pizza is not high quality. I would never eat there again - there’s way too much good pizza in this world. More specific to this site, while they offer GF crust, there is so much cross contamination! For example, the tomato sauce is ladled onto the pizza and rubbed around with the ladle then dropped back into the sauce. Same ladle over & over touching various crusts and going back into the common sauce. Hello cross contamination! spare your taste buds & you intestines and eat elsewhere.
We tried to eat here on a Sunday afternoon and were told that they had run out of GF pizza. There was no sign posted. Staff indifferent, very disappointing.
The staff isn’t properly trained in cross contamination. I ordered the cauliflower crust and specified I was celiac and it needed to be gf. I don’t know what they did but I got violently ill. Spoke management and they apologized but I wouldn’t trust them.
The staff knew what they were doing for gf. They have a special tray that the gf crusts go on through the oven, a dedicated cutting board/pizza cutter, they asked if I wanted a new spoon for the sauce (I said yes), said all of the veggies/toppings are gf because they clean/sanitize the cutting boards between veggies/toppings (although I’m not sure about that, I should have asked if those cutting boards ever have gluten on them...). I got a gf crust, sauce, cheese, and pepperoni for my daughter and she loved it, hasn’t been symptomatic. I totally trust this place!
Ate there twice and got sick both times. The counter workers were careful to change their gloves, so I'm not sure what the issue was.
I went the other night and they were so quick and willing to accommodate. I asked for a gluten free crust and the worker instantly changed cloves and called out before putting my pizza in the oven. They then placed mine in a box to avoid contamination with my friends pizza.
They make everything at the same counter, same gloves with no washing hands... Just a new pan. Not gluten friendly due to cross contamination entire way down the line.
I'm gluten free because I'm nursing a gluten intolerant infant, so I don't need to worry about cross contamination. However, here was my "gluten free" experience today: no one changed gloves, and they used the same cutting board instead of a designated GF one. Skip this location if cross contamination is an issue for you.
They have always been super understanding and friendly when I’ve been. As soon as you say the gf crust they ask if things need to be wiped down and gloves changed. The downside is they only have one oven for everything. So if you are super sensitive to gluten I would stay away. My symptoms have never flared up though
They make all the pizzas in the same area from the same topping bins. Unsafe for celiacs.
The food is very good but not safe for Celiacs or nut allergies! They’re supposed to inform you of almond flour in cauliflower crust and they’re supposed to use separate utensils when preparing and cutting and they didn’t.
I would not consider this place friendly or celiac friendly. You can have sauce and cheese. That’s it. She said the only other topping that was offered gluten free was Italian meatballs. I don’t know how vegetables ended up with gluten all in them but what can you do? I had to ask for my cup, my salad, and if the ranch was gluten free twice. The worker really didn’t know what she was looking for so the other employee went back to check and she said ranch and Italian were gluten free and then the other girl says she said the ranch wasn’t gluten free. I said no she didn’t I heard her. Then I made the lady repeat herself. I then had to ask for my Cesar salad again. She hands me a Cesar salad with ranch on it. I said since when did I ask for ranch on my Cesar. My daughter is the one who needed the ranch and you handed her ranch. She said you asked for ranch I said no I didn’t. I ended up just saying forget it about any dressing on my Cesar at this point and sat down before I sounded rude. On a positive note the employee that was helpful just didn’t smile at all changed gloves and used a new spatula to spread out her sauce with. I’ll take all the precautions I can get but a smile and friendliness is always great too!
The staff is careful if you express to them that you cannot have cross contamination. I watched them prepare the pizza, and requested topping from the back up containers down below. My little one and I both have celiac and have not experienced a reaction. Not the worlds best pizza, but quick and good. *Make sure you watch them prepare it and ask for toppings and sauce from below!
Mostly friendly staff. One girl who works in the evening always remembers that our orders are gluten free due to an allergy, so she always wipes down all of the area to ensure no cross contamination. Gluten free crust takes very good.
As as soon as I ordered a gluten free crust, the server immediately changed gloves and grabbed a different tray for my crust. He ensured the toppings were gluten free as well. When it came out of the oven they used a specialty tray and different cutter dedicated to gluten free. I really liked the crust and will for sure be back!
I’ve read great reviews for other locations of this chain but I can’t recommend the airport location. The staff used the same utensils (ladle for sauce, pizza cutter) for my GF pizza and my husband’s non-GF one. Next time we’re at BWI we’ll go back to Silver Diner instead.
I have Celiac Disease and I've never gotten sick here. I am very sensitive to gluten and have always watched what they do. I usually ask them to wipe off counters and they use different utensils to cut and place my pizza on. The GM is very knowledgeable. No place is going to be gluten safe unless the whole restaurant is gluten free. You always take a risk! Just he your own advocate!
Asked for ingredients to be put in separate on my gf pizza from the back due to watching them cross contaminate ingredients. Manager came from the back & advised if you have an “allergy” this is not the place to eat. Even the back is cross contaminated