The Staff was helpful and took precaution to keep my Pizza safe. I enjoyed the Cauliflower Crust and it was FANTASTIC - gf and I’d def recommend it. I have Celiac Disease and didn’t experience any issues.
I am a very frequent customer. When I order and say that I am gluten intolerant, the staff always knows exactly what to do! The gloves are changed, clean spatula used, the pizza maker lets the pizza taker outer know there is a gluten free pizza in the oven, and separate board, cutter and other tools designated GF only are used. Most importantly, the pizza is DELICIOUS! AND I love using the app to earn points!
Cross contamination is a huge issue here.
The staff is knowledgeable and takes care to avoid cross contamination. During my first visit we sat down to wait for our pizzas and when they brought my daughter’s they apologized and said they had to remake mine. They had accidentally cut it with the regular pizza cutter so they were making me a new one. It’s nice when a place doesn’t have to be told you need it remade. They just did it and apologized profusely. I’ve been back a few times since and it’s been awesome each time!
I’ve read great reviews for other locations of this chain but I can’t recommend the airport location. The staff used the same utensils (ladle for sauce, pizza cutter) for my GF pizza and my husband’s non-GF one. Next time we’re at BWI we’ll go back to Silver Diner instead.
I have Celiac Disease and I've never gotten sick here. I am very sensitive to gluten and have always watched what they do. I usually ask them to wipe off counters and they use different utensils to cut and place my pizza on. The GM is very knowledgeable. No place is going to be gluten safe unless the whole restaurant is gluten free. You always take a risk! Just he your own advocate!
Asked for ingredients to be put in separate on my gf pizza from the back due to watching them cross contaminate ingredients. Manager came from the back & advised if you have an “allergy” this is not the place to eat. Even the back is cross contaminated
Though they change spoons for the pizza sauce when you order gluten-free, the sauce is already contaminated from the many times they used it to spread sauce on all the other pizza crusts. However, upon my request, they pull out fresh tubs of sauce, cheese, and the other toppings. As another reviewer mentioned, the pizza pans do have holes in them and they do not wipe the counters like I have seen Chipotle do. But I am not sensitive and I already feel like I am holding up the line and making them jump through hoops, so I don’t request them to wipe down the counters first. Pizza tastes awesome and I love getting gluten-free pizza and racking up rewards points at the same time using their app.
They change their gloves (but I’ve been there multiple times and sometimes they don’t, so ask) and have clean pans to put the pizza on through the oven. The process is not entirely free of contamination, but I've never had problems and I'm Celiac. The price is decent too! You can get as many toppings as you want.
Great protocols...changed gloves, separate pans, cutters and sauce. We could see everything in the process and were impressed.
Delicious gluten free crust, plus they very carefully keep the crust separated from contamination, cooking it on a separate grill plate. The lady here was very celiac friendly. She said a cook of theirs has celiac, so they are very careful here. Had the crab, tomato and cheese pizza and it was great!
Most of the staff here aren’t friendly or helpful and finding someone who is trained about gluten free and cross contamination isn’t easy. If you do go here, you have to watch and then talk them through it, making sure they don’t use the same utensils, etc and then be prepared for attitude if you have to correct them. It’s just not worth it. * Not all Pie Fives are like this, just this one seems extra bad.
Staff was nice but not knowledgeable. I walked them through every part of making the pizza and watched them very closely to make sure the pizzas didn’t touch. No employees touched the pizza without fresh gloves. I also asked that they do fresh sauce and spoon as well as the toppings! My daughter is very sensitive.
The guy working is gluten free as well so he was very very helpful. He cleaned the surface off, changed his gloves, got a new cutting board and pizza cutter! Everything is gluten free for sauces and toppings. I got the cauliflower crust- Alfredo pesto chicken pizza! It was amazing! Will come back
The staff was fast and friendly and conscious of the Celiac Allergy.
They have 2 options for gluten free- regular gluten free crust and a cauliflower crust. I am also dairy free and they have a vegan cheese!!!!! The staff went above and beyond. They pulled out a pizza crust box with the ingredient list for me to look at. They got a fresh cutting board for my pizza. Super service.
Called to confirm other reviews about Celiac friendliness. The person I spoke with didn’t know the difference between gluten free and gluten safe, gluten allergy, cross-contamination, etc. Likely others in the restaurant are knowledgeable, but it seems not everyone is trained, so we are skipping Pie Five for now and will use caution if we try to talk to someone different later.
I went to Pie Five soon after they opened in Springfield, and it was alright then. The gluten free crust is extra charge, and they also have vegan options. After a few months of being open, they became very sloppy with their work, including normal pizzas. They don’t do much to avoid cross contamination, and the last time I went, they put my gluten free pizza on the same cutting stone, covered in flour, that the pizza before me had been on, which wasn’t gluten free. Eating here has made me sick on the last three occasions that I went. The gluten free crust doesn’t taste particularly good in my opinion, either. If you have celiac, the risk to be glutened is very high here.
This location appears to have just recently closed. Was great for our gluten free child. Dedicated sauce container, individually wrapped crust. Employees well trained. The crust only comes in full size and is a $2 add on so is a little expensive for a child.
We ordered two pizzas at the same time. One gluten-free, one normal. Where they did have a gluten free crust and its own baking tray, they used the same exact utensils to cut the pizza, thus cross contaminating it. If you choose to eat here be very specific with them on what they need to do.
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