My first experience was like everyone else's. Except I had them pull new sauce and change their gloves. They use a separate cutter now. I complained to corporate and said if they're going to do gluten free than it should be done right. Now they will change their gloves, get new sauce and cheese. It's still a risk but I think the pizza is delicious. It's softer than typical gluten free pizza. I'm sure if everyone mentioned to corporate they'll put a better process into place.
This place is probably fine for mildly gluten intolerant folks, but definitely not for Celiacs like me or those that are at all sensitive. The pizzaiolo was not wearing gloves, and did not wash his hands between handling the regular dough and the GF dough. Also the oven is shared and all the pies are cooked directly on the same surface. Furthermore, the staff could not tell us if the sauces were contaminated or not, kind of a moot point after watching the preparation. Shocker, a pizza place that doesn't cater to Celiacs, right? (Sarcasm) I was just hopeful because it's owned by Chipotle and I've had great experiences with their staff and haven't been glutened there, so I thought maybe their pizza franchise would have real GF options, too. Not so much! I chose not to eat after watching them contaminate the GF pie several times. My wife is not GF and she ate and said it was undercooked and gross anyway. Maybe just trying to make me feel better, but it did look soggy in the middle, and she made a very convincing grossed-out face as she chewed.
I went to the Highlands location. I would not recommend this for anyone who is sensitive. They use separate pans for GF crust, but they put it into the same oven (sans pan) as the regular crusts. And the sauce comes from the same bowl/spoon as the regular pizzas. My husband ate them and said they were undercooked. Maybe the other location is better.
I went to the highlands location and they were clueless about gluten as an allergy and argued with me when I tried to ask for fresh uncontaminated sauce. I tried to explain and was told flour isn't gluteus until water is added. They were very nice when I said I didn't want the pizza but definitely not a place fire a gluten allergy.
My first gluten free pizza across the U.S. that actually tastes like the real thing. They keep the crust stored separately even though the topping containers are shared. You have the option to customize the pizza and salads. This is the ultimate in fast and fresh cuisine. We will definitely be back to visit.
It wasn't the best GF crust I've ever eaten, but it sure was better than Udi's crust! I enjoyed this place, and I will go back. It's assembly line style, so even at peak dinner time on a Friday night I was in and out with decent speed. They washed their hands before building my pizza, and my pizza stayed on a piece of parchment paper so they did try to avoid cross contamination. However, I'm not sure about working with flour and then reaching into toppings tubs for celiac customers. I enjoyed my pizza quite a bit, and I will go back. Also, the butterscotch pudding was delicious!