Review of Pollo Tropical

The employees had no knowledge of what gluten free is. The manager said he is celiac and said the only guaranteed gluten free item on the menu is the chicken. I ordered the chicken and double order of white rice, and they put a roll on the plate. Attempting to make it gluten free, they used the same tongs for the chicken as they did for the rolls. They were very friendly and tried to correct the situation, but didn't understand gluten free and cross contamination. The Sprite was great though! 😁

Celiac friendly?

No