Review of Portillo's

Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu