Review of Punch Bowl Social

I really wanted to like this place, because it has such a neat concept. Unfortunately, it took over 2 hours for food to come out, and when it did, it was lukewarm like it had sat in the pass for a while. We told them about our allergies (gluten/soy) and so we ordered 2 meals with that caveat (example: no garlic bread). After over 2 hours and the other meals coming out first (and the waitress not remembering who had the allergies and putting the wrong meals in front of people), that third meal came out with the bread sitting on top of it so we obviously couldn't eat it.

The waitress was nice when we saw her, but left us in the dark about the wait on the food, and with such an extreme wait including messing up our order so badly that one person didn't get fed at all, you'd think they would have done something...comp fries during the extra long wait, reduced price, or make sure our drinks were full at the very least. I sat for over an hour and a half just with ice in front of me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good