So nice. They were very accommodating to my gluten allergy. The gluten free pizza was very good. I sat at the bar and got a flat bread pizza. A tap went out and splattered all over my pizza. Right away the bar tender apologized and asked if any got on my pizza. When I told him it did, he took it right to the kitchen to make a new one for me. The manager came out and apologized too. Very excellent service, especially on a busy Saturday.
GF crust offered however, it is made in the same area as regular crust and lots of flour used. They may change gloves but I witnessed them handle a pizza, sauce it then change gloves multiple times therefor sauce is contaminated. In two separate occasions we had to send a pizza back because they used the wrong pizza cutter. It kills me to give this review as we love it there but my daughter who is gf will no longer be able to go. Just too many instances of cross contamination.
I ate there on a busy Saturday night. We had called ahead to ask and knew there would be a wait, but hung out in the bar until our table was ready. They only had one choice for cider, so I wasn’t thrilled with that, but got some Tito’s instead. Everything that is GF on their menu is clearly marked. When we ordered our appetizer (carrot hummus with goat cheese and pita slices) I told the waitress that I have celiac and she made sure to tell me that she would bring out my pita slices on a separate plate. In addition, when I asked how the flatbread was cooked, she did say it was in the same oven, but on its own disposable pizza pan that they use especially for GF stuff. I have celiac and am very sensitive to cross contamination, but did not get sick. I definitely plan on going back!
Oh. My. Cow. EAT HERE. I'm convinced this flatbread literally fell out of heaven! From start to finish, everyone was ultra focused on the CC issue. I was amazed at the care & attn to detail. The manager even stopped & visited with us before our meal arrived. Can't say enough good abt this place. Amazing awesomeness!
Sorry. I'll give RailTrail a couple of stars for their amazing menu and good food, but the service is so bad, I've now left 3 times without a meal. That's how incompetent their service is. The first two times, it wasn't a matter of being GF, they just forgot my order. And once the waitress even cried. It was really bad. I've never been there with a group and have everyone get what they ordered without there being an issue. As far as GF goes, don't eat here if you have CC issues. The last time I ate there I ordered the pizza on a GF crust. A half hour after ordering the manager came over to ask if I had CC issues. (I do). If so, he said that i really shouldn't eat there as all the work services were contaminated. While I thank him for being honest and knowing about CC, I really wish he could have told me before the food was being served to the rest of my party. Once again, I leave Rail Trail with no meal. I have no issues with restaurants that can't provide gluten free meals. I DO have problems with restaurants that have gluten free meals on their menu that they can't deliver. I will never be back