Review of Rancho Chico Restaurant

52 Washington St, Plainville, MA 02762

Overall Rating

Review


Would never eat here again. Shoddy service (over 1.5 hours to get entrees, couldn't get more than two drinks in that time because the waiter never showed up), inept servers that obviously are not trained to be GF, and low food quality. The place is run by idiots. Wait staff is overwhelmed by a slight rush--you would think a large party of younger people would be getting constant drinks, but not this staff. They will assume you want water, and only if you ask multiple times for it. Orders will be lost, forgotten. Food is all premade, yet takes that long to bring out? One of our dishes came with paper inside it, obviously a wrapper of some sort. What do you think the staff did when this was brought up? "It's supposed to be there". As if paper is intentionally served with their "authentic" food. Served on a plate, no less. My little sister got severely sick eating there, and all the manager cared about was the liability--deny everything. Not finding out the cause, or setting things right. The list of ingredients he gave us when we asked to bring it to the hospital so we could know what caused the allergic reaction? He gave us the menu and a verbal disclaimer that he was certain it wasn't them, and it was us obviously wanting a comped meal. Never mind that my sister took only one bite of her gritty, over salted dinner and didn't have a single drink. To them, it's only about dollars and cents. No wonder they don't bother to train their staff properly, or use the proper GF ingredients. I wouldn't eat here again, GF or not. It was an awful experience made worse by management that simply does not care about the welfare of paying customers. Avoid at all costs.

Celiac friendly?

No

Updated 10 years ago