Review of Red Robin

7250 Houston Road, Florence, KY 41042

Overall Rating

Review


In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.

Celiac friendly?

No

Updated 7 years ago

Gluten Sensitive