great gluten free bun and loved being able to eat fries at a restaurant again
In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.
Many Gluten free options and a dedicated fryer! Yea! I always am very clear with the waitress that I have an allergy to gluten, and that I'm not on some fad diet... And that I will get sick with a tiny crumb. So I was happy to eat safe here.
I have had a consistent good experience at Red Robin. Knowledgeable staff and LOVE that I can have a burger ON A BUN...and fries! I do have Celiac and am extremely sensitive and have never had a reaction. They do have a dedicated fryer for their fries.
Wonderful service and wide selection. However, cross contamination occurred and I got very ill. I specified gluten free, ordered from the GF menu, and still got sick.
Called ahead of time to make sure they have dedicated fryer for their fries. Manager was very informative about their food prep. Was told the manager takes care of the order from start to finish. Ordered off the gluten free app which we downloaded in the restaurant. Grilled chicken was good and our daughter chose fruit instead of fries. The server was knowledgable about gluten and manager did bring the food out. Overall very impressed with how well they handled everything. We did choose to go in at 5:00 before they got busy. Highly recommend.
Very friendly and accommodating staff. When I asked the hostess about gluten free buns and a dedicated fryer for the fries, she told me she was Celiac and recommended her favoeite meal. Upon ordering, my server asked if it was a preference or for health reasons. When I told her it was for health reasons, she said my meal would be prepared separately and brought out separately so there wouldn't be any cross contamination. The manager brought my food out and reassured me that it was prepared separately. I will definitely be back on my next trip to Northern KY.
Excellent service and they knew their gf options! Comprehensive allergy menu. Second trip and now they even have gluten free buns and fries. Awesome!
No go! Our waiter seemed very put out to simply get the menu. Bun in burger was hard and they cook with soybean oil!!! Mixed information from waiters and management. My son became seriously ill, so I called back and it was the soybean oil and not having a dedicated fryer. Handing me an allergen book doesn't make it allergy friendly. Service was also horrible and incredibly expensive. -Hulen - Red Robin
When I'm traveling where there is a Red Robin I have to eat there. Their burgers are consistently good at the many locations I've visited. This one had slow service and wasn't very clean but food was delicious as usual. Their gluten free buns are great.
Read their website on sources of their food. says they cannot guarantee if their suppliers change their ingredients without notice. Not reliable for celiacs.
They offered us an electronic menu that made allergen info easy.
Really helpful servers, give you an iPad where you check off things you cannot have, then you can see a real menu, I had the Ensenada Chicken prepared gluten free and it was very good. As a business traveler I typically go to chain restaurants for consistency.
They have an app that allows you to eliminate allergies from the menu. Then it shows items you can have and lists if there are sauces, ingredients, etc., that you can't have in that meal. They wrapped my chicken sandwich in lettuce like it was a bun and it was delicious.
If you have Celiac Disease this is not a safe place for you. The chance of cross contamination is too high. So disappointed in the service I had last time I was here which was on my birthday. I carefully explained to the waitress that I had Celiac Disease and I double checked that they did their very best to keep things separate. When she brought out my fries after I took one bite I realized they were not gluten free because they were covered in seasoning( he gf fries always come out plain) I told her that they were not gf and that I would need new fries. Instead of just apologizing and starting a new batch she fought me on the issue for a good 3 minutes telling me that she knew they were gluten free. But finally she said she would start a new batch. Well she never did bring it out. Not the birthday dinner I was hoping for. Not to mention I spent the rest of my birthday on the couch or in the bathroom.
Good food, I had the California chicken sandwich on a gluten free bun. The bun did not fall apart, which is a plus. Our server was great, he showed me the iPad with the allergy list where I was able to check off gluten and dairy and soy. It pulled up foods that I could have while avoiding those allergens. It showed me the food item and what would be eliminated or what substations could be made. After leaving the restaurant I started feeling like I do when I eat gluten. I won't be surprised if I vomit later today or get extremely constipated. DO NOT EAT HERE IF YOU HAVE CELIAC!
Ate here for the first time since being celiac. Heather was my server and she was great. She brought over an iPad and pulled up the gluten allergen menu which pulled up everything I could eat and what to remove to make it safe for consumption. It also showed options such as lettuce wrap or gf bun. She explained there is a separate fryer for the fries. My meal came out clearly marked with colored toothpicks. I look forward to a return trip. Update July 2017: Red Robin gets it. Their buns are one of the few GF I will actually waste my calories on. Their gf fries are put in the oven and are so good. Great family option.
Just found out all the oil gets filtered by the same filtering machine. So the oil used to fry gluten free fries and then the oil used for onion rings go through the same machine. So there is no way to avoid cross contamination once the filtered oil gets put back in the vat. The burgers are tasty though
Glad they changed things so I can have a burger and fries!
Great gluten free buns for burgers! If you ask for the gluten free menu they bring you an iPad. I'd say they have more options than some.
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