Red Robin

4.0 stars 4.0 out of 5 7 ratings
$Burgers, Bread/Buns, Gluten Free Menu + 4 more
50% of 4 votes say it's Celiac friendly

7250 Houston Road, Florence, KY 41042 Directions

(859) 282-9444
  • User profile picture thumbnail
    1 ratingJune 02, 2016

    In the past year I've been to this Red Robin 4 times. The first two visits I would have easily rated this location with five stars. Unfortunately, the two most recent visits have proved the staff either doesn't understand cross contamination or doesn't take it seriously. My visits last month, I got glutened and shook it off as cross contamination as I ordered a burger that I hadn't had previously. Today, I ordered the California chicken wrap that I had eaten safety the first two times I visited. I asked the waitress twice if the fry vat was dedicated and both times she verified that nothing breaded goes into the dedicated fryer. I was told my food would be prepared in a dedicated food allergy area in their kitchen. My food was brought out on a platter on its dedicated plate along with three other meals sandwiched around it. I ate half of my fries in excitement that I was eating gluten free fries! Then what should I behold in the bottom of the container, a breaded jalapeño. The waitress and manager again stated my food was prepared in their allergy safe area. They have no idea how that jalapeño got in my fries, because they were prepared in a dedicated fryer. The manager offered to have a new meal prepared for me. Pointless, as I have to deal with the consequence for the next week. They did give me my meal for free.

  • User profile picture thumbnail
    5 ratingMarch 04, 2016

    Many Gluten free options and a dedicated fryer! Yea! I always am very clear with the waitress that I have an allergy to gluten, and that I'm not on some fad diet... And that I will get sick with a tiny crumb. So I was happy to eat safe here.

  • User profile picture thumbnail
    5 ratingNovember 01, 2015

    I have had a consistent good experience at Red Robin. Knowledgeable staff and LOVE that I can have a burger ON A BUN...and fries! I do have Celiac and am extremely sensitive and have never had a reaction. They do have a dedicated fryer for their fries.

  • User profile picture thumbnail
    1 ratingAugust 27, 2015

    Wonderful service and wide selection. However, cross contamination occurred and I got very ill. I specified gluten free, ordered from the GF menu, and still got sick.

  • User profile picture thumbnail
    5 ratingSeptember 18, 2014

    Called ahead of time to make sure they have dedicated fryer for their fries. Manager was very informative about their food prep. Was told the manager takes care of the order from start to finish. Ordered off the gluten free app which we downloaded in the restaurant. Grilled chicken was good and our daughter chose fruit instead of fries. The server was knowledgable about gluten and manager did bring the food out. Overall very impressed with how well they handled everything. We did choose to go in at 5:00 before they got busy. Highly recommend.

  • User profile picture thumbnail
    5 ratingMarch 23, 2014

    Very friendly and accommodating staff. When I asked the hostess about gluten free buns and a dedicated fryer for the fries, she told me she was Celiac and recommended her favoeite meal. Upon ordering, my server asked if it was a preference or for health reasons. When I told her it was for health reasons, she said my meal would be prepared separately and brought out separately so there wouldn't be any cross contamination. The manager brought my food out and reassured me that it was prepared separately. I will definitely be back on my next trip to Northern KY.

  • User profile picture thumbnail
    5 ratingJanuary 07, 2012

    Excellent service and they knew their gf options! Comprehensive allergy menu. Second trip and now they even have gluten free buns and fries. Awesome!

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Lunch
  • Restaurant
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:00 am - 10:00 pm
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