Review of Ru San's

2440 Park Rd, Charlotte, NC 28203

Overall Rating

Review


When we first arrived at the restaurant, I asked for a gluten free menu. The server went to check to find one, but said there was not one available. Though he did say most rolls and items on the menu would accommodate someone with celiac so long as I avoided fried rolls or rolls with sauce made with gluten-containing ingredients, but neglected to explain what sauces did or did not contain gluten. He also did not mention if I could eat anything else on the menu (appetizers, soups, etc). The menu was quite large (think 10 pages filled with overwhelming details) and the details on each item made it difficult to decipher what was safe or could be altered. It was an unpleasant experience trying to make sense of their massive menu. If they are going to claim to have gluten free options, then they need to communicate those options more clearly. At the very least, they need to have a separate gluten free menu with a selection of options available given the large quantity of dishes available.

That being said, I do believe the kitchen takes its job very seriously in regards to avoiding cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 7 months ago

Celiac