Thus goes for ALL Ruby's diners. I asked to see a gluten free menu, they brought me out the ingredients listings for all their products. I was shocked to see, listed in big letters, on their burgers, CONTAINS WHEAT. THE BURGERS ARE NOT GLUTEN FREE, EVEN THOUGH THRY OFFER GLUTEN FREE BUNS!!!!!!!
This particular Ruby's is terrible. I ordered a gluten free burger and they gave me a bun that was not gluten free. And I even asked the waitress are you sure this is the gluten free bun? And she assured me it was and I was sick for a solid two weeks because of it. LEARN HOW TO EDUCATE YOUR STAFF
no dedicated fryer!!! no matter what the manager says. our waitress was gf and she warned us against it. have them cook your meat in a separate pan or you get cross contamination
This particular location at the Carlsbad Outlets has gluten-free buns. Otherwise, there are no other clear gluten-free choices on the lunch/dinner menu. There is no dedicated fryer - I was confused by other locations' reviews and thought they had a dedicated fryer. So when I asked about gluten-free options for my daughter with Celiac, our server told me right away about shared fryers and that any fried food would not be safe. we ended up ordering a burger with GF bun and a side salad. The GF bun, while tasty, was still partially frozen. Side salad came out of the kitchen with the croutons on top. We promptly requested to re-make it, which they did right away and apologized. I'm giving this place 3 stars as opposed to 2 because the server really tried to accomodate us and seemed knowledgeable. I asked him to request that the kitchen take steps to minimize cross-contamination, clean out the grill, etc., and he was happy to oblige. I also really appreciated that he understood about shared fryers and told us right away. He also knew ingredients in sauces and helped us select a burger without gluten-containing ingredients.
Now has a dedicated fryer for fries, we tested the fries with the Nima and they came out safe 😃, unfortunately we ordered the chicken sandwich with gluten free bun and that tested positive for wheat, probably from cross contamination on the grill, they grill the bun assuming with regular buns, we did not notify the wait staff, 👎 the chicken grill side came back positive for wheat 👎👎, otherwise the staff was pretty knowledgeable about gluten safety, another crappy day with celiac when ur starved
Went here after reading such great reviews. Place was almost empty. Ordered burgers with gluten free buns. Stressed the gf MANY times. Also got fries and shakes. Again, we stressed the whole gf thing and the waitress even repeated it. We got our food and Intake a bite. The bun is unlike any gf bun I've ever had. Then I notice my daughters bun looks different, and hers is falling apart, as we have come to expect from most gf buns. I realize they have given me a burger with a regular bun! I call the server over and they go get a supervisor who removed my entire plate to go check it out. By this point I'm already feeling the impact...he comes back out and offers to get me a new burger and he acknowledges it was NOT a gf bun and he's not sure what happened. They Did comp my meal, but that's not enough to make me feel good about dining there again
My son and I had a great experience at Ruby's. The burgers and fries were delicious. The fries were cooked in a separate fryer and the staff was very nice and helpful.
Had a turkey sandwich on gluten free bun, husband had burger with gluten free bun, French fries are fried in same area as everything else so I opted for a side of fruit. My father-in-law had a non-gluten free meal of an egg sandwich and potatoes and loved it.
Don't trust your waitress, there is no dedicated fryer... they will swear up and down it's gf dedicated but when you ask for the manager they say it isn't
No dedicated fryer. Gluten free buns, was offered fruit, salad, or coleslaw instead of fries
They have gluten free buns and if you ask will make fries in their own pan to avoid cross- contamination. They also will make shakes separately and hand mix. We visit often and they are always very aware and careful even though they will tell you they can't promise no cross-contamination. My son has never gotten sick and he is extremely sensitive celiac
They have gf buns but said they were prepared on same place everything else is put together
Wonderful gluten free buns.
Very iffy today which was a shame as before it has been safe. Told by the waitress that their fries were gf, and fried in a separate fryer. I asked for a turkey blt on a gf bun. She said fine. When the food came out, I had salad with croutons on the plate and the sandwich did not look gf at all. So I checked and they had bought be out a normal one! Good job I checked. Also the fries are no longer gf. Then I was given a salad instead of fries- which on investigation had some dodgy sauce on a little bit, buried under lettuce leaves. I did not eat that! Eventually a gf turkey blt did come, it was ok and I wasn't ill.
I wish they had gf cinnamon swirl French toast (he glutinous version is so wonderful!). Maybe one day. I ordered the eggs Benedict without the muffin and the manager not only checked to make sure it was GF, she took a picture of the ingredients so that I could read them. The Benedict was very tasty and I felt just fine after eating it :)
Wonderful experience! Although there is not a gluten free menu, our amazing server, Adrianna, gave us great guidance. She checked with the kitchen about any items we questioned. The kitchen cleaned the grill for us before cooking our burgers. The garlic fries were delicious. Will eat here again!
When questioned about the fries the waitress said they were gluten free. Pressed further she said they were fried in the same fryer as breaded items but that "It's not a problem unless you're really sensitive." I ordered a Bleus Burger on a gluten-free roll with a side salad in place of fries. I'm not sure if I got a regular roll or if there was a cross contamination issue, but within an hour I was very ill. I would not recommend eating here if you are gluten intolerant or Celiac.
It's basic diner food. There are only two specific gf options. The fries and the coleslaw are not gf, so the only sides are tomato slices or cottage cheese. The food is OK, but don't expect a lot of options.
You only have 2 options (hamburger or turkey sandwich) if you don't want salad. Fries have gluten per the deep frier. They also have yummy gf bread. Not many choices but the burger on gf bread was huge and delicious. (Offered a side of cottage cheese instead of the fries.)
My waitress was so dumb. She brought me French fries with my GF burger, although the menu says it comes with tomato slices or cottage cheese. The waitress comes back and I tell her and she asks whether I wanted the tomato slices or the cottage cheese, I said cottage cheese. She came back with tomato slices. She seemed to think nothing of it so I talked to the general manager.
I asked the staff at the Ruby'a at the airport. The burgers are grilled on the same grill that they toast the normal buns. NOT Celiac friendly.
The food was fine but I stupidly didn't ask if the gluten free breakfast sandwich was made away from the regular food. I can only assume not because I got a very painful reaction from it. If you are trying to avoid or cut down on gluten, I am sure this place is fine for breakfast. Not ok for breakfast if you have Celiac like myself.
Went to Ruby's in Redondo Beach on 4th of July. Informed waitress that had to be gluten free. Was served sweet potato fries, after tasting I could tell they were not gf. Staff is not informed and management never even came by after knowing I was served food I had an allergy to. Huge failure!! The burger was awful too.Would give zero stars if I could!!
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