Review of Rucker Johns Restaurant

8700 Emerald Dr, Emerald Isle, NC 28594

Overall Rating

Review


Having recently moved to North Carolina, finding a GF routine has been a bit of a struggle. I found this restaurant here and saw that it had a complete Gluten Free menu, and had been rated fairly high by other users. I have never been so disappointed in my life. First off, it was not our table waitress' fault, completely, however we did not have a pleasant experience. Upon being seated, I immediately disclosed hat I had Celiac Disease and would like to see their Gluten Free menu. The menu, itself, has quite a bit to choose from, and when I placed my order, I again reminded her it was off of the gluten free menu, and recited the instructions off of the menu (ie no croutons, unseasoned, etc) and when the meal came out there was a nice warm, buttery roll placed on top of the food. Mind you, it was brought out by a different woman, and when I told her that I had my issues and could not have any touch the bread, and politely sent it back. The woman (not our waitress) rudely snatched the plate and 30 seconds later brought out a plate, sans the bread. When I asked if she just took the bread off, as opposed to having a new meal made, she replied with a snarky tone saying "yes it's new." Well, it wasn't and upon informing our waitress of the situation, who was incredibly friendly and accommodating, asked the kitchen staff what happened, and lo and behold, they did not prep a new meal. They ended up taking it off of the bill, however, I am still disappointed in the overall attitude and disdain the kitchen staff held, and feel that if one is going to work in the food and service industry, he or she should be more courteous to those who have allergies, disorders, and diseases as they would to anyone else; furthermore, if it kills you to smile, then you should reconsider working in an industry that requires human interaction.

Celiac friendly?

No

Updated 8 years ago