Great steak and salad , manager even came up to me to ask if I was gluten free .
I had the BBQ Baby Back Ribs and Shrimp with Mashed Potatoes. The ribs were fall off the bone delicious. The mashed potatoes were just okay. I did not like the shrimp, they were a little tough. We ordered the Ranch Ratlers and they brought them out deep fried. We were confused so we called our server over and he said he didn’t understand why they were gluten free either so he called the manager over. They realized that they had made a mistake and apologized over and over again. the server had just not pressed the right button. They brought out the gluten free option and took the charge off our bill. Thankfully I didn’t eat any! They do have a GF menu. Would recommend!
I specified GF for Celiac/allergy and then found fried onions in my green beans. Manager and floor manager came over to apologize and take my information for a claim but then they charged me for my dinner anyway. Really awful experience and not celiac safe here for sure.
3-4 stars for the food itself (heavily salted), but 5 stars due to the impressive gf options. Plus, some staff members really take it seriously. The waitress heard me say I’d like a bite of my husband’s soup. She asked the chef and told me it was gf when she brought it out. I never asked her to do so - she was looking out for me when I wasn’t. Very impressed.
This Saltgrass needs lessons from the SG in Lake Charles, Louisiana! The hostess was a sweetheart AND saved us an ER visit! My daughter and I have Celiac. We’ve always had the best food, service and care at the SG inside The Golden Nugget in Lake Charles, La. My daughter and I ordered off the gluten friendly menu. She ordered a burger and specified GF. Also asked for ketchup and mayo since it doesn’t come with it. When I realized she didn’t order a sweet potato like she normally does, I asked the waiter about the side. He said it came with fries. We didn’t think the fries were gluten free, so we asked him to make sure. He said, yes, they are gluten free. I then asked if they were fried in a dedicated fryer (to prevent cross contamination), he said yes. My husband was not convinced by his answer and the entire time seemed preoccupied with something else. The hostess had told us when she was seating us that she had severe gluten intolerance (different than Celiac) and got us gluten friendly menus. My husband went and asked her about the fries. She said she was not aware of them being gluten free, but would check for us. A manager came out to the table and reassured us the fries were gluten free. I then asked if they were cooked in a dedicated fryer. She said no, they were fried with floured foods!!!! Then they are NOT gluten free!!! Had we not checked, my daughter would have been severely ill and cost us an ER visit!!!!! Thank goodness for the hostess! Then, my steak was undercooked, waiter had to be asked two more times for mustard and mayo (never even got mustard). Will NOT go back to this location!!!!
Server was very busy... so busy he set down a plate of bread before I could get a word in. Told him I had Celiac Disease and he looked at me like I had a third eye. After a few words, I got a Gluten FRIENDLY menu. Can't guarantee no CC but food was EXCELLENT. I got the cross-cut streak, loaded with grilled mushrooms and garlic mashed potoates. Our appetizer was the Range Rattlers and it was spicy but DELICIOUS! Definitely enjoyed this place (besides the over-busy waiter).
We had a great dinner here close to hotel. Steaks were fabulous. GF menu lots of options. We did not ask about fryer we had steak and garlic mashed potatoes which were great. Server was knowledgeable. Went there day 2 they were very nice but you need to know stuff on GF menu is not GF such as bbq sauce on ribs. We made them check which they gladly did and it wasn’t GF which is annoying bottom line if you have Celiac you ask a lot of questions. So don’t assume.
We have dinner there every other week or so just because they are so accommodating when it comes to my multiple allergies. Now they know exactly what I eat and I don’t have to explain the crazy that is my dietary restriction. A solid steak and a perfect baked sweet potato every time!
I have ate here numerous time and have never had a problem. While eating here tonight, I ordered right off the GF menu and when our waiter brought our food to the table he let me know exactly what he left off my plate and even informed me that he did some research and looked through their allergy book to insure I didn’t get sick!!
I’ve never been so shocked at how clueless the service was. 1) I can’t eat gluten, which I told my waiter. He told me he didn’t even know what that was. He also proceeded not to mention it to the kitchen so two items were brought out with gluten-filled items on them (ie, croutons on salad, fried onions on steak). My steak was overdone. It came out medium-well. When brought back it, it had fried onions on it. Back it went again. The third time it was done right. I was also charged extra for grilled asparagus. My server never told me there was an up-charge. Happy to pay it, but information like that is useful when ordering instead of saying “your order comes with one side.” Very disappointed in this place considering it had good reviews.
I have eaten here many times and have never gotten sick. Ask for the gluten sensitive menu and make sure your server knows you have an allergy and are ordering from it. They will even offer you GF bread to start with.
They have a gluten free menu. The server also brought out GF bread, which was a toasted hamburger bun. But it was really good and had a hint of sweetness. My kids loved it! Food was great as usual. Good amount of GF options available. Server was knowledgeable and helpful.
The reviews were great so I tried it. Gf bread served at the table. Had “gluten sensitive” menu and that should have been my clue. Has a delicious salad no crouton. Chicken not basted as suggested on the menu and a potato. Waiter med to know a lot, but I am now sick.
Eaten at Salt Grass twice since being diagnosed with Celiac with great experiences both times! I love that they have a gluten free menu and will bring out gluten free bread and butter upon request.
Food was very bland and terrible. We ordered the ribs and shrimp. Shrimp was amazing. The ribs were terrible. They came plain. No seasoning, no bbq sauce. NOTHING. The waiter said that’s how they come when you order gluten free. They did give us a hamburger bun and butter instead of the regular roll they serve to customers.
Very family friendly environment, the staff was very understanding and knowledgeable on my condition. They have a variety of options on the menu. The gluten free bread was amazing and delicious. I highly recommend this place as I had a half pound burger on the gluten free menu with a Caesar salad
We had a fantastic experience here. All of my family members have multiple allergies and we were treated very well. Clint the manager came to our table and was very knowledgeable about what would work for us and gave us good guidance. Our server,Madison was an absolute joy! She bought olive oil out for my son's so they could dip their GF bread in something as they both have dairy allergies. I had the ribs and loved them
Great service and delicious food. All special diets orders are taken to the manager to make sure every precaution is taken. I'm celiac and didn't have any problems eating here. To be extra careful, I tested my food with Nima, and it found no gluten. Will be back for sure.
This is a favorite of the family especially because we can all enjoy it safely. I am celiac and dairy free. I take my own butter and sour cream but otherwise enjoy many options on the menu. They even heat up a gluten free bun in place of the beer bread for everyone else. Just ask! Management will take care of you.
They seemed to have modified cross contamination policies and now take it much more seriously - large gf menu and bread upon request
Manager came to help the waitress, found out we needed gluten free and offered us so many suggestions. GF bread was provided pre meal! The food has a lot of seasoning on it, too much if you ask me. But we didn’t get sick. We will eat here again, but ask them to go light on the salt.
Staff were very accommodating. They have a gluten sensitive menu. One of the waitresses has celiac and stated that they clean the grill and keep everything separate wear gloves etc. I had a baked potato, chicken tenders and salad without any issues (celiac disease). They also brought gluten free bread to the table for me instead of the regular bread. Large portions and lots of food but excellent location and accommodating.
The gf bread was a warmed up hamburger bun. The waiter was not well versed in GF. Sides very limited on menu and you had to make sure you noted the difference on how to prepare the item. Not impressed. Meal was decent but not confident it would be celiac friendly.
Our waitress was nice but clearly untrained in what celiacs disease is. The manager came by and realized this and took over but he wasn't much better. He said a fried appetizer which is in their gluten sensitive menu would be fine but upon further questioning it was discovered there is no dedicated frier. They simply scoop out any visible contaminants, (should have been my clue to leave). I ordered steak and a potato, it was very good, but I had a reaction.
I had potato soup and a salad with the homemade ranch. Mmmmm, mmmmm good. No reaction!!!
I was so excited to go to this steakhouse because of the reviews; however, the service was bad and plain negligible. I had to tell the waitress multiple times about my gluten intolerance yet she still wanted to bring the regular bread, didn't bother to offer their GF bread, and brought a salad with croutons and bread crumbs. I felt like I needed to justify to her each time why I couldn't eat these things and she made it seem like a drag when she had to go back to either change the order or bring my husband and I GF bread once we inquired about it. The food was okay at best. The amount we paid at the end was a joke after the terrible service and insensitivity. I wish some people could be more understanding of health issues individuals have.
I have eaten here many times: steak, baked potato, sweet potato, asparagus, and salad. I let them know I have a gluten "allergy", and have had no ill effects. (Love their steaks.) They have a gluten free menu. They have gf bread, but I've only ordered it once: too many carbs!
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 9:30 pm
11 am - 11 pm
11 am - 11 pm
11 am - 9:30 pm