Review of Saltgrass Steak House

11812 Bandera Rd, Helotes, TX 78023

Overall Rating

Review


Food is delicious but NOT SAFE for allergies. They don’t understand cross contamination. We’ve tried this location twice and both times they brought me food that was clearly unsafe. I ordered off the GF menu and the waiter didn’t know I needed grilled shrimp instead of fried. I also have a dairy allergy and went through the whole list of “I can’t have butter, cheese, sour cream… and if the grill has butter on it, it would have to be cleaned first or cooked in a separate area.” The first visit they brought me a steak with a big chunk of butter melting on top. The second visit they brought me a salad with 2 pieces of cheese in it. I asked for a new one, they brought me the exact same salad back with the cheese picked off. I started eating it and found more cheese under a piece of lettuce. No apology or offer to make it right.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago

Celiac