Shake Shack
$ • Fast Food Restaurant
Most Recent Reviews
The ordering process was very smooth. The tablets at the front made the gluten free options easy to find. You could also label each item as an allergy issue if you want. We ordered 2 gluten free items and 1 regular..burgers have gluten free bun and lettuce wrapped options.
The hiccup occurred once we picked up our food. We ordered to go and all the items were placed next to each other in the bag. There was no label on the gluten free bun and there was nothing separating from the gluten free items from the regular ones even though we tagged the gluten free items as allergies.
I think it was a simple mistake but it was disappointing.
Notes
Most Shake Shack locations offer gluten-free buns for burgers. A lettuce wrap is also an option.
Photos
Reviews of this Chain
Poor service and no real options for GF folx. Pricey too but I like milk shakes.
The manager here (evenings anyway) is great at dealing with you and ensures things are decontaminated etc before he makes your burger
We stopped here in a pinch. They have a gluten free bun but I’m nervous with chains. But the manager was there and when asked about gluten free he explained the whole system, how they use separate tools, regular buns are toasted in a toaster and gluten free buns are the only bread that goes on the grill. He even offered that the fries were not in a dedicated fryer before we asked. It wasn’t busy and based on his knowledge I felt safe. It was a good burger, the bun got really mushy (probably rice based) but was nice in a pinch, no reaction. I’m not sure how I would feel about all locations but this one is a safe location for me.
Fries are unsafe because of a shared fryer, but burgers on a GF bun are safe! They recently updated the app and either removed the ability to mark allergies or made it really hard to find, so be careful when ordering with others getting gluten-containing buns.
Staff seems to be well trained or understanding about cross-contamination. I made an online order and they put my gf burger in the same container as my girlfriend’s (a regular burger), and they were touching. When we told them about the issue and that I am celiac, they remade the burger for free, and gave us free ice cream for the trouble.
Good food, good people.
Amazing fine fast food unlike the shake shack in the airport this is heaven if your celiac and visit Manhattan. Prices are reasonable compared to other restaurants in New York. But, food, quality,variety,options… I’d go as far as saying that as fast food if it’s for celiacs this place is unmatched from what I’ve experienced. The vibe inside is great too btw
