Review of Shake Shack

When we said I have celiacs disease the woman asked what that meant (never a great sign) and we said it meant i cant eat gluten…. Meaning bread. She said they offered lettuce wraps and when we asked about cross contamination she was super rude and said “YA LETTUCE WRAPS THATS WHY WE HAVE THEM!” So we left because she obviously had no idea about the complexities of Celiacs. We were disappointed as we have always had great experiences at Shake Shack with their GF buns. I don’t know if the staff is from the airport or shake shack’s, but I fear that if one staff member isn’t trained, it compromises the whole establishment to cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None