Review of Shake Shack

I used to love coming to this location because you can easily mark your allergens when ordering. Without having to ask - these items would always be brought out on a separate tray to 1. Allow me to know my allergen was taken seriously, and 2. To let me know for sure which gf foods were mine. My first time coming here the workers let me know the gf burgers were made on a separate grill, the fries are in the same fryer. I was ok with this because at least I had burger options. Well, I went again last night and my burger was brought out on the same tray mixed with non-gf burgers. They were only covered with a tiny paper slip around it. Easily contaminated by the tray alone. I was scared to ask if this means the whole cooking process and making sure allergens are taken seriously was stopped. Anyways, I never got the typical glutened feel, however I feel nasty and not myself. Positive I was glutened by cross contaminated burgers. Due to their now careless precautions - I'm not interested in going back or glutening myself. The burgers were greasy and expensive as well. Not worth the price of being hurt.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Good for dinner
• Good for lunch
• Good for takeout
• Offers outdoor seating