Review of Shake Shack

If I could give zero stars to this place, I would. I am such an easy going person and easy to please. I was excited when I read reviews on this app about how accommodating the staff and business was. My husband and I waited in line 30+ minutes and even saw that behind the counter the staff had a “directions” card on how to ensure that cross contamination does not occur. Meanwhile, I was singing their praises while waiting in line. Once we get up to the front, I let them know I have a gluten allergy so if I could do the dedicated fryer option and gluten free bun that would be wonderful. The lady at the register was unfriendly and said we have no gluten free options here. Everything is contaminated. I said, everything? You don’t have any options at all? Then she turned to another staff member to ask and she was equally as unhelpful. Both simply said no, and just stared at me. No help, advice, nothing. Soo disappointed by this. I look forward to giving good reviews on places when they accommodate gluten free because I know it’s a big deal and takes extra practices to ensure it is safe to eat. I am beyond appreciative of those and was truly looking forward to trying out a new place but evidently that was not an option :( won’t be trying this again or recommending to others.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor