Review of Short Stack Eatery

301 W Johnson St, Madison, WI 53703

Overall Rating

Review


Walked in and was greeted by Mackenzie (hope I’m spelling her name right..) who had the BEST energy. Very knowledgeable, friendly, and exactly the energy that ANY business would be lucky to have as an employee. AAA+++ 10/10 service

Everything took a complete 180 turn when I stepped to the kitchen window to ask the chefs about the safety for a Celiac to eat the pancakes/food here.. (if they use separate cooking areas, pans, utensils.. etc) , the kitchen staff was MORE than friendly and helpful.. AAA+++ 10/10 service

However… while in the middle of talking to the kitchen staff through the window about my Celiac concerns - out of nowhere I was RUDELY approached by the manager, Chloe, who quite possibly had the worst attitude I have came I have came across in a business/restaurant in a VERY long time. With complete and total lack of respect for me as a person/customer in general, told me it was unacceptable and NOT OK to talk to the kitchen staff about my allergy concerns. When I say rudely, I actually almost left because of how horrible her attitude was towards me and towards my allergy concerns in general… 0/10 - (worse than mall food court attitude/service)

If it wasn’t for Mackenzie and the kitchen staff being so great - I would have left and never return to Short Stack.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 1 year ago

Celiac