Slug & Lettuce

1 rating
$$ • Restaurant
Reported to have a gluten-free menu
Reported gluten-free menu items: Salad
The Watson Prickard Bldg
16 N John St, Liverpool L2 4SH, UK

Most Recent Reviews


Gluten Intolerant
5 months ago

We came for the endless lunch, my gluten eating friends had an excellent time but the options for gluten free are limited, and on the day I went there was some issue that meant that the patatas bravas was not available to me. Then when the dessert came, I ordered the cheesecake bites, listed in the gluten free menu to come with chocolate sauce. When they arrived it was clearly biscoff sauce, so I double checked with the waitress who confirmed it was gluten free. I wasn’t convinced and so a friend tried one and confirmed it was biscoff sauce. Raising this issue with the staff they tried to tell me that the sauce was gluten free, which I was shocked by and so asked to see the bottle, they disappeared into the kitchen and came back out to apologise and say that the instructions they have in the kitchen tell them to use the sauce for the gluten free order, but it did contain gluten. After asking for compensation they provided a bottle of the Prosecco for the table. TL;DR specify the exact changes in dishes when ordering gluten free alternatives or risk unsure staff contamination.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

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Reviews of this Chain

Celiac
1 month ago

I’ve eaten at the Slug & Lettuce quite a few times since my coeliac diagnosis. Areas of the gluten free menu change from time to time, I always enjoy the Thai Red Curry when it’s on the menu.

Safety
Taste
Variety
GF Menu Items
  • — Beer, Dessert, Burgers, Bread/Buns & more
Is there a gluten-free menu?
  • — Separate gluten-free menu
2 months ago

Terrible experience. They have a separate gluten free menu - but didn’t have any of the options available when I ordered. They had no customer service. I walked out feeling very discouraged.

Safety
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu
Celiac
3 months ago

I never write reviews, but I felt inclined to because my experience was so negative. Our waiter was extremely rude and negligent when we were talking to him about our celiac. He asked if we needed an epi pen and we said no, so he said “oh so it’s just an intolerance and cross contamination, should be fine” and we tried to explain to him but he kept coming back at us about not needing an epi pen. We did not end up ordering food, I really hope they can do better in the future!!!

Safety
Variety
Symptomatic Celiac
9 months ago

Separate menu and knowledgeable staff

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu
Safety Features
  • — Other dedicated equipment
  • — Knowledgeable staff
Other
  • — Online ordering
  • — Breakfast/Brunch
  • — Outdoor seating
  • — Lunch
10 months ago

Gave me little confidence that they take allergies seriously. Shared starters came out different to described on the pre-order menu which meant some were no longer gluten free / had gluten on the plate. Friend with nut allergy was just given the same main as me even though she ordered something else. They gave both me and her a desert with had both gluten and nuts in and seemed very confused even though I had ordered a different desert. When checking regarding allergies on the phone we were told nothing on the menu contained nuts. My friends nut allergy is airborne so she reacted as the rest of the table had also been served the nut containing desert, the staff did little to rectify the situation.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu

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