Review of Smashburger

Customer service was highly lacking. I was ignored when I entered the restaurant. After several minutes I tried to get the attention of any employee and when one finally came to the front I was not greeted. I then tried to use a coupon that this restaurant sent to the neighborhood and they said it could not be used for gluten free modifications. The modification was paying extra for a gluten free bun. I had to ask for a manager for assistance. I don’t mind paying extra for gluten free meals, but I won’t frequent an establishment that treats its customers like they’re a nuisance.

The three in our party thought the food was subpar. One had to stop eating it because the burger had a metallic taste. We’ll stick with In-n-Out. We didn’t trust the safety of how they handled our order either.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average