South St. Burger Co.

4 recent ratings
$ • Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
4 ratings

As rated by the community

1400 Ottawa St S
Kitchener, ON N2E 4E2, Canada

Most Recent Reviews


Celiac

Overall Rating

Review


Staff was knowledgeable about gluten ingredients. Food tasted great. Gf bun fell apart while eating. They did put cheese on one of the gluten free Burgers even though we did not ask for it and they are a celiac with a dairy allergy. They changed gloves and bagged each person's order separately.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
Updated 1 week ago read full review

Symptomatic Celiac

Overall Rating

Review


Dedicated fryer for fries. Will get fresh ingredients from the back if you ask for them. Separate toaster for gf buns.

Some staff know protocols well, some don’t but they will do what you ask if you explain it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 months ago read full review

Celiac

Overall Rating

Review


Knowledgeable staff. Dedicated fryer for the fries and clean area for the preparation of my food. Very impressed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 6 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers

Categories

  • Dairy-Free Friendly
  • Delivery
  • Dinner
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

Photos


Great gluten free bun, great taste overall, great fries
Add a photo View all photos

More Reviews


Symptomatic Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Great burgers! They were knowledgeable and packed the gluten free items separate. We had a great experience.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Updated 2 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


South Street is the only “fast food” place I feel comfortable eating at. They have separate ingredients, a dedicated toaster and fryer, and are incredibly conscious. A little expensive for what you get, but having a good burger and fries at a restaurant that’s safe is a rarity.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


I went here because of the good reviews and was not disappointed. Not only do they have all the proper procedures in place if you notify them you need to be gluten free, you can see everything they're doing behind the counter which is great if you're nervous about cross contamination like me. I'm definitely going back here!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


South Street Burger never fails to please! They were super conscious with cross contamination issues, even which a busy line up waiting behind us. As usual, great job keeping the celiac community feeling safe and taken care of, while providing a yummy burger and fries!

Celiac friendly?

Yes

Updated 6 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Staff was amazing, dedicated toaster, dedicated fryer, everyone changed their gloves, separate toppings for gf. I'm super sensitive and had no issues. We're only here for a few days but we'll be back before we leave!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Super understanding staff! Completely different topping station for gluten allergies! Haven't had fast food since I was diagnosed and I am so happy I found this place

Updated 6 years ago read full review

Overall Rating

Review


All fries are done in a gluten free fryer and the gluten free bun is really good and toasted in a dedicated toaster. Great quality beef and toppings. If you explain that you are Celiac or have an allergy all staff will change their gloves and they will use toppings that were never used on gluten products. I feel totally safe eating here and have not gotten sick any time that I have gone.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


great burgers ! friendly staff

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Awesome! Great food. Workers changed gloves and were as careful as they could be. They were serious and considerate of the restrictions. They gave the caveat they can't be 100% because there are gluten buns on premise but they have a separate toaster for the GF buns and change gloves between. Separate individual packages for ketchup and New York fries. A 7 year old celiac a dream come true.

Updated 7 years ago read full review

Gluten Intolerant

Overall Rating

Review


Workers automatically change gloves. Food was cooked right as well.

Updated 8 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


This was the best burger I have ever had. The gluten free buns don’t fall apart and the burger was so juicy. They have a gluten free fryer so I could have fries or sweet potato fries, which are also very good. The place was very clean and the service was so nice and also very fast.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good for takeout
  • Good vegetarian options
  • Offers online ordering
Celiac

Overall Rating

Review


Super great! They knew everything about cross contamination and were very willing to get new bins of everything to make sure there was no cross contact. They offered gluten free buns and toasted them in a separate toaster. They also had a separate fryer for fries. It was delicious!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Symptomatic Celiac

Overall Rating

Review


I’ve been here enough times to know they’re educated on celiac. Good burger and toppings.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They know how to say some of the right things but cross-contamination procedures are not rigorous.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


There have dedicated fryers and gluten free buns and ice cream

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info