South St. Burger Co.

3 recent ratings
$ • Restaurant
Reported to have a gluten-free menu
Popular gluten-free menu items: Bread/Buns, Burgers, Fries, Gravy, Poutine
Safety Rating
3 ratings

As rated by the community

7555 Montrose Rd Unit D3
Niagara Falls, ON L2H 2E9, Canada

Most Recent Reviews


Symptomatic Celiac
1 week ago

The food here is pretty good… however, I am not confident in their abilities to ensure things are gluten free. I was presently surprised to hear their fries were fried in a dedicated fryer, and their gravy was gluten free. This meant I got to eat poutine! However, my burger is where my safety concern lies. I asked the gentlemen making my burger to change his gloves. Even though I stressed that I was allergic to gluten, he was confused what he had to switch his gloves. Also, when he was making my husband’s burger (he made his burger first. It was gluten-containing), he touched to burger bun, put his hands in the toppings, and then back to the bun, thus cross contaminating every topping he touched. When he was getting sauce for the burger bun, he got a spoonful onto the bun and smeared it all over the bun with the same spoon and put that same spoon back into the large bowl of condiment. This contaminated the entire bowl. As a result, I had to be very careful in what toppings I used. I chose toppings and sauces that came from bottles or did not need to be touched to get such as bbq sauce (from a bottle), salt and pepper (used a small spoon), and fries as a topping. It was a good burger, but I honestly did not feel totally safe eating it. I did not get sick thankfully, but had I not seen that he used the same spoon for sauces and put his hand into the toppings after touching gluten, I could have gotten very sick. Because of their lack of safety precautions, I unfortunately have to give this restaurant a much lower rating.

Safety
Taste
Variety
GF Menu Items
  • — Poutine, Gravy, Fries, Bread/Buns & more
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Safety Features
  • — Dedicated fryer
Other
  • — Good for alcohol-free
Gluten-Free Poutine at South St. Burger Co.
Symptomatic Celiac
7 months ago

Super great! They knew everything about cross contamination and were very willing to get new bins of everything to make sure there was no cross contact. They offered gluten free buns and toasted them in a separate toaster. They also had a separate fryer for fries. It was delicious!!

Safety
Taste
Variety
Safety Features
  • — Dedicated fryer
Other
  • — Good for dairy-free
Celiac
8 months ago

There have dedicated fryers and gluten free buns and ice cream

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu
Safety Features
  • — Dedicated fryer
  • — Other dedicated equipment
  • — Staff accommodates
  • — Knowledgeable staff

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Reported safety features

Other

Collections
In 2 Public Collections

Photos


Gluten-Free Poutine at South St. Burger Co.
Add a photo View all photos

More Reviews


Celiac
2 years ago

Absolutely fantastic. I said I had Celiac and right away the manager came out and walked me through everything. They were so knowledgeable about cross contamination. Asked me if I had any questions or concerns. Took toppings from new containers, checked that everything I wanted was gluten free. Took care with new gloves, whipped surfaces, everything. My order was prepared alone without others. They also have a great website that lists all the allergens. Had a delicious gluten free burger and fries. Felt taken care of and that they genuinely cared about my order. Will be back.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Safety Features
  • — Dedicated fryer
Other
  • — Good for kids
  • — Takeout
  • — Good for dairy-free
  • — Lunch

Reviews of this Chain

Celiac
2 weeks ago

Very friendly and knowledgeable staff. Explained their prep process and gluten free options right away. They have a designated frier for French Fries and gluten free bun on the burger was fantastic!

Safety
Taste
Variety
GF Menu Items
  • — Fries, Bread/Buns, Burgers
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Safety Features
  • — Dedicated fryer
Wheat Allergy
1 month ago

Good GF protocol and they do have dedicated fresh cut fries and GF buns. Never had any issues with GF here.

Safety
Taste
Variety
GF Menu Items
  • — Fries, Bread/Buns, Burgers
Safety Features
  • — Dedicated fryer
Celiac
5 months ago

Separate area for GF prep where only designated individuals are allowed. I didn't get sick and they took everything very seriously and assured me it was no big deal and let me watch the prep. They changed gloves and washed their hands and the food tasted amazing. Separate GF menu available if you ask for it, but the staff are well versed and can tell you which items are safe or not.

Safety
Taste
Variety
GF Menu Items
  • — Bread/Buns, Burgers
Is there a gluten-free menu?
  • — Separate gluten-free menu
Safety Features
  • — Dedicated fryer
Celiac
6 months ago

Staff was knowledgeable about gluten ingredients. Food tasted great. Gf bun fell apart while eating. They did put cheese on one of the gluten free Burgers even though we did not ask for it and they are a celiac with a dairy allergy. They changed gloves and bagged each person's order separately.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Separate gluten-free menu
Safety Features
  • — Dedicated fryer
Other
  • — Good for dairy-free
Celiac
7 months ago

This was the best burger I have ever had. The gluten free buns don’t fall apart and the burger was so juicy. They have a gluten free fryer so I could have fries or sweet potato fries, which are also very good. The place was very clean and the service was so nice and also very fast.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Safety Features
  • — Dedicated fryer
Other
  • — Vegetarian options
  • — Takeout
  • — Online ordering
  • — Lunch

More Info