The food here is pretty good… however, I am not confident in their abilities to ensure things are gluten free. I was presently surprised to hear their fries were fried in a dedicated fryer, and their gravy was gluten free. This meant I got to eat poutine! However, my burger is where my safety concern lies. I asked the gentlemen making my burger to change his gloves. Even though I stressed that I was allergic to gluten, he was confused what he had to switch his gloves. Also, when he was making my husband’s burger (he made his burger first. It was gluten-containing), he touched to burger bun, put his hands in the toppings, and then back to the bun, thus cross contaminating every topping he touched. When he was getting sauce for the burger bun, he got a spoonful onto the bun and smeared it all over the bun with the same spoon and put that same spoon back into the large bowl of condiment. This contaminated the entire bowl. As a result, I had to be very careful in what toppings I used. I chose toppings and sauces that came from bottles or did not need to be touched to get such as bbq sauce (from a bottle), salt and pepper (used a small spoon), and fries as a topping. It was a good burger, but I honestly did not feel totally safe eating it. I did not get sick thankfully, but had I not seen that he used the same spoon for sauces and put his hand into the toppings after touching gluten, I could have gotten very sick. Because of their lack of safety precautions, I unfortunately have to give this restaurant a much lower rating.
Super great! They knew everything about cross contamination and were very willing to get new bins of everything to make sure there was no cross contact. They offered gluten free buns and toasted them in a separate toaster. They also had a separate fryer for fries. It was delicious!!
Absolutely fantastic. I said I had Celiac and right away the manager came out and walked me through everything. They were so knowledgeable about cross contamination. Asked me if I had any questions or concerns. Took toppings from new containers, checked that everything I wanted was gluten free. Took care with new gloves, whipped surfaces, everything. My order was prepared alone without others. They also have a great website that lists all the allergens. Had a delicious gluten free burger and fries. Felt taken care of and that they genuinely cared about my order. Will be back.
Separate area for GF prep where only designated individuals are allowed. I didn't get sick and they took everything very seriously and assured me it was no big deal and let me watch the prep. They changed gloves and washed their hands and the food tasted amazing. Separate GF menu available if you ask for it, but the staff are well versed and can tell you which items are safe or not.
Staff was knowledgeable about gluten ingredients. Food tasted great. Gf bun fell apart while eating. They did put cheese on one of the gluten free Burgers even though we did not ask for it and they are a celiac with a dairy allergy. They changed gloves and bagged each person's order separately.
This was the best burger I have ever had. The gluten free buns don’t fall apart and the burger was so juicy. They have a gluten free fryer so I could have fries or sweet potato fries, which are also very good. The place was very clean and the service was so nice and also very fast.