Review of Stone Row Pub And Eatery

Unfortunately we could not rate the food as the owner of the restaurant denied my daughter service accusing her service dog of being an emotional support animal and not letting her in. She is uneducated and caused unnecessary emotional pain to my daughter who was very excited to be at a gluten free restaurant. We will not be going there with or without a service dog.

Dear Readers: At Stone Row, we research loads of things to keep you safe in our restaurant, such as calling manufacturers and researching ingredients to make sure they are gluten free, peanut free, etc. We also research the rules around service animals versus emotional support animals. The Americans with Disabilities Act (ADA) allows us to ask only the following questions: is the dog a service animal required because of a disability? And what work or task has the dog been trained to perform? According to the ADA, the human is expected to provide information regarding the specific task the dog has been independently trained to performed to assist with the disability.

Most of the folks who present with service animals know the rules and anticipate the questions. We don’t accuse our customers and we’re not interested in people’s private information. We do expect them to be able to answer the federally mandated questions, which makes for a safer, more enjoyable experience for all. Regards, Margaret White, Owner