Employee was very knowledgeable. Claimed corporate policy was that all bases and flavors were GF. Acknowledged that toppings were not necessarily GF. Good experience!
Website said gluten free, person working had no idea and directed me to sugar free....
No
This place is so awesome. They use liquid nitrogen to freeze each individual dessert and they use a new bowl when they make each one to avoid cross-contamination. You can choose from ice cream, lactose free ice cream, sugar-free ice cream, yogurt, or vegan ice cream and they will put anything you want in it. Only thing I had to specially request was no waffle cone and for them to rinse the scoops they use when they make it. Awesome for the gluten/lactose challenged!
Yes
Amazing!
— No gluten-free information on the menu
— Some
— Excellent
They have a great allergy protocol. Wash hands, get toppings from separate containers, use fresh dishes for everything. They also have dairy free options. Was sooo good!
— Very
— Most/All
— Excellent
Got lactose free/gluten free ice cream, great treat!! They followed allergy protocol!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
This little ice cream shop is fun with an overwhelming number of options and rigorous celiac/allergy protocol. We reviewed the extensive list of items on the gluten free menu that also indicated dairy, etc. My family member confirmed she was ordering due to Celiac disease and they confirmed it back verbally, told her their protocol and then washed hands, changed gloves, used a clean bowl from a different area, scooped mix-ins from the back with a clean scoop and then reassured her of the steps they had taken to produce a safe result. She is very sensitive (gluten and dairy) and had absolutely no reaction. My only advice is to go when it's slow - the options are so extensive that I appreciated having time without a line to make decisions! If we had been staying in the area I am sure we would have returned every day.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
New sanitized, clean bowl for every order. Menu with marked GF options (several). Mixing utensils used clean from new area and kept in cup before/during use in bowl. Mix-in candies grabbed from sealed container in cabinet instead of from front area where all are next to each other. Offered to complete the celiac order first. Had knowledge of celiac and cross contact and able to relay procedures without prompting.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent