I eat here on a regular basis (both sit down & to go or online order) and have never had an issue but I’ve also only ever gotten the same bowl (crispy rice bowl, no crispy rice (it’s rock hard and dang near break my tooth every bite), add spicy broccoli). If you order in person, you gotta be quick to say no bread bc they are already grabbing it before they ask. Otherwise v yummy & consistent!
The food is good and it seems lower risk for cross contamination than some other options, but their prominent disclaimer about not guaranteeing that anything they serve can be free of allergens plus their new automated ordering system that leaves no room for comments or requests is disappointing. It is easy to alter your order in the online system, which is good since many once GF options now have glutinous toppings by default.