Swiss Chalet

3 ratings
$$ • Restaurant
Reported NOT to have a gluten-free menu
Safety Rating
2 ratings

As rated by the community

1317 Upper James St
Hamilton, ON L9C 3B3, Canada

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Delicious food! I always order the quarter white chicken and baked potato. I notified the server I was celiac and couldn't have gluten. They were super friendly and accomodating. Excellent service. No reaction whatsoever and I'm super sensitive! Just make sure you don't order the gravy since has gluten! The swiss chalet sauce is safe :)

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 months ago read full review

Celiac

Overall Rating

Review


Very nice and helpful, does NOT have a dedicated fryer as others have reported. They pre-fry the French fries in a contaminated fryer in the morning when we asked if baking the fries was an option. Chicken and such was gf and great as always.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I have ate there many times and never had a problem. good food and very clean.

Celiac friendly?

Yes

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • None Listed

Categories

  • Dinner
  • Restaurant

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Reviews of this Chain

Wheat Allergy

Overall Rating

Review


I've ordered from this restaurant a few times and had good experiences. They told me that they have a dedicated fryer (so fries are gluten-free and dairy-free) and that the chicken (from the 1/4 chicken meal) and garden salad (without dressing) were also gluten-free and dairy-free. I think their house salad dressing is actually dairy-free and gluten-free but I didn't try it. My food was labelled gluten-free and dairy-free. Overall I felt safe and I will order from this restaurant again.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
Gluten Intolerant

Overall Rating

Review


Chicken and chalet sauce are GF. The fryer is used to cook everything fried- fries, fish, wings etc.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Take out terrible- got buns on order when requested no bun. Restaurant dine in has good safety protocols and have never had an issue

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Asymptomatic Celiac

Overall Rating

Review


A standard restaurant for me. The deep fryer is NOT dedicated. So fries are not gluten free. The rotisserie chicken and baked potato are ok. The staff seem informed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
Celiac

Overall Rating

Review


I have never had a reaction coming here to eat, they have a dedicated gluten free fryer for the French fries and the chalet dipping sauce is gluten free. Would recommend

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

More Info