Review of Texas Roadhouse

11841 71st St, Kenosha, WI 53142

Overall Rating

Review


Before going, I looked at their GF options online- they offered a steak kabob - steak and grilled veggies, no rice. Had to be ordered with NO marinade and no seasoning, other than salt and pepper. Talked extensively to the waitress, explained Celiac and the seriousness of my request. Asked if the manager and kitchen have special protocol for food allergies, etc... She assured me that my order would go to the manager. I ordered the steak and veggies, NO marinade, NO seasoning, just salt and pepper. Also ordered a baked potato, and asked if their sour cream is GF (I know that most is, but one local restaurant insists theirs isn't, so I always double check). 40 minutes later, FOURTY, our food arrives. My steak kebob is dripping in marinade, and a dry baked potato. I knew I wasn't touching the meat, but asked about sour cream or butter. She said that "nobody knew" if they had gluten. I said, "Isn't it just butter"? "Yes, but it's whipped.". "Is there anything else in it?", "Nobody in the kitchen knows". Then she argued with me that the marinade was fine, even though their own menu and their menu online stated that it was NOT. Yeah, so I waited 40 minutes for a dry baked potato. So disappointed. She then offered to go back to the kitchen and have it remade with no marinade (imagine that?! The way I ordered it!!!!). I told her no thanks, at this point it had been a full hour since I originally ordered, and I had ZERO confidence in their ability to handle food allergies. Will never go back.

Celiac friendly?

No

Updated 7 years ago

Celiac