Review of The Chop House

BEWARE- unsafe menu/staff needs more training for a celiac!

Chose based on this app and their large GF menu. Turns out much of the menu was actually unsafe! Upon questioning, they have a shared fryer, which is no problem, since I typically avoid fried foods. The GF menu was large, with many options. I alerted them to my gluten allergy when making our reservation, when arriving, and again when our server came to introduce herself. Fortunately, I had a few questions about menu items, because in asking, realizes that many of the dishes on the GF menu were actually unsafe as prepared. Our waitress had to keep going back to double check if spices/sauces were GF, and they either didn’t know or said they looked and the container said ‘may contain gluten.’ At one point the chef came out to answer the questions directly and assured me that the shrimp would be safe, as they only used butter and a sauce that was labeled gluten free, so I ordered that, as well as a salad. I specifically double checked with the server who double checked that the salad was on the GF menu (without specifications like some had, such as ‘without croutons’). I took a bite of the salad and it was delicious, but I found tortilla strips in it, which were not advertised/alerted. I asked the server to make sure they were GF, and she asked the manager, who came over in a panic and told me they were not. Then he went to double check with the chef who said the strips themselves were gf, but they were fried in the fryer ‘with all the breaded stuff.’ I expressed my disappointment and concern, as I was so careful in ordering. They apologized and brought me a salad without tortilla strips, and it was still delicious. My shrimp were terrible- and I’m not a very picky eater. They were so dry and overdone that they were chewy and rubbery, and they had absolutely no flavor at all. I ate it, though, because I didn’t want to be a bother since I knew they already felt bad about the mixup. I assumed they would comp my meal because of their mistake, as I explained to them that I could likely spend my whole vacation sick because of this. I went outside with the kids, and when the rest of the family returned, they reported that nothing had been done- not even a small discount for their mistake. The rest of the family enjoyed their food, but I certainly WOULD NOT trust them with a food allergy.

Celiac friendly?

No