Great staff and they really did try. I ordered a bento box with a lettuce wrapped slider. They were aware that it was an allergy. I could tell they made an effort to prepare my food safely but I was still glutened. I'm highly sensitive so what is not safe for me could very well be fine for others.
Not fully celiac safe. I had a burger and fries. I was told it would be safe, but found out after that the oil from the fries is dumped out prior to cooking for someone with with a gluten allergy, but there is no cleaning process. I was sick for a few days. The burger was great and I had no issues with it. Just the fries.
GO HERE. The staff is very well trained to handle dietary restrictions. I had the bento box, which was made completely gluten free. It’s been several hours now and I feel great. The food was delicious, the service was amazing, and I felt really safe!
Great spot for gluten free dining! Burger buns were DELICIOUS- moist and not crumbly at all (a small miracle!) and all sushi can be made gf - fish was super fresh tasting. Manager brought out my dish to ensure correct delivery and when i ordered a sauce in my sushi roll thinking it was gf, the server caught the mistake right before food came out and they remade the entire roll for me. Terrific experience!
I have two words: DEDICATED FRYER!!! The menu had gluten sensitive items marked, my food was marked with a little stick that said allergy, and the staff was very knowledgeable. So excited to be able to eat the sweet potato fries! All of the food was delicious!
Very pleased with my experience here. It was a cool places to hang out. I had originally seen it on the show Tanked. I Got a burger with a gluten free bun and sweet potatoes fries. When they brought it over to me it had a little stick that said "allergy." They seemed well informed.
We just had an excellent experience dining here tonight. The chef and owner both came out to speak to us regarding our order. They even brought out a sample of their gluten free bun to try before we ordered. I felt very safe and comfortable eating here tonight.
Not GF but no sushi restaurant can be without considerable effort. Their selections and staff training as well is very good. Some of the items like the chipotle bison are pre marinated. Any roll can be made to order and meet your dietary requirements and personal allergen issues. The place may not be celiac friendly, but good place to go occasionally.
They acted knowledgeable, but when I got my burger it had a piece of onion straw on it. Probably from my husbands burger. He eats gluten and had that on his gluten burger. So that made me question their allergy practices. Then all 3 of our gf buns were frozen. The manager had them remake all 3 of our meals and it ended up being an ok meal. It was not the greatest burger. Out of all the places we ate while staying at Universal this was the ONLY restaurant that didn’t immediately get a chef to come talk with us and the only restaurant to make an allergy mistake. I would suggest eating somewhere else.
Very attentive staff that took celiac disease seriously (all food for me had tooth picks with flags saying allergy) but if you're a celiac, not a lot of options due to cross contamination. No separate grill or prep space. Their menu clearing states they can not offer 100% GF. I had a green salad with side of edamame. Nothing to write home about but I wasn't poisoned!
Delicious sushi, amazing huge burgers on gf buns(they can modify pretty much any hamburger to be gluten free) dedicated fryer, and a very knowledgeable staff. Manager brought my food out seperate to avoid contamination. I will absolutely be back!
I had the yummiest burger with a GF bun of course! Our server had the chef come to the table and go over everything I could and couldn’t have and it was fabulous! I felt super safe and comfortable and the chef even brought my food out to me so there was no chance of cross contamination!
Not many options (I’m even more limited as I’m allergic to fish as well) but the options we did have were DELICIOUS. Had the vegetarian rolls and edamame, and they had GF soy sauce as well. Staff was great and very helpful. No reaction.
Limited sushi options, which I feel with a bit more effort they could adapt for GF. Unable to have any rolls, but had sashimi... essentially a bowl of raw fish on it's own. I asked for a bowl of sushi rice and they had GF soy sauce (unsure why they couldn't make rolls with this) so had a tasty self made sushi. Did have GF burger bun options. Unable to have any deserts or milkshake due to contamination risk. Limited options but some tasty, safe options none the less. Would have gone back despite limited choice.
Very good about cross contamination. We said that I had celiac and they knew the drill. They are very knowledgeable and do everything in their power to make their food safe to eat. The waiter came out and told us they were cleaning everything and putting down wax paper. Highly recommend this place, my new favorite restaurant. #celiacheaven
This was one of the first restaurants i went to after finding out i was a celiac...i desperately needed bread and the staff was so helpful and made sure that my fries were cooked separately and even gave me gluten free food recommendations!
The staff took great care in making sure I wasn’t “glutened”. First hamburger I have had since being diagnosed with Celiac disease and the gluten free bun was actually pretty good. The meat and toppings are so good that it was an excellent meal. I was warned that fries are cooked in a shared fryer, so I had the cucumbers as my side. I love them anyway so all in all a very good meal that I could eat without concern.
In City Walk for Universal theme park!!! $20 parking, mass parking garage and security check to get in!!! Just be aware. Food and service was great. We just got caught off guard with location and by the time we realized -- it was too late. Live and learn :/
Went with my two children who have celiacs. Waiter was extremely helpful and patient. My son had the sushi and daughter had a burger. Both very tasty. Not sure if it was the manager or kitchen manager but he came to our table and reassured us that they take it very seriously-change gloves, separate utensils etc. Great to hear & much appreciated! Plus they didn't get sick which is the most important!!
They label everything on the menu that can be made GF as GS (Gluten Sensitive) because they are well aware that ingredients alone don't make it safe for us celiacs. Server was knowledgable and very accommodating. Food was good and I didn't get glutened. Only downside was that it is pricey