Love getting sandwiches and breakfast here. I once bravely asked if the french toast could be made gluten free and was cheerfully told yes. As I was passing over my credit card a minute later I hesitantly asked, "About that french toast... The bread is dipped into a separate egg mixture right, not the same bowl as the wheat bread?" and the girl behind the counter's face turned completely white and she apologized profusely. Another time, after ordering staff came and found me to apologize that I'd ordered something they can't guarantee to be safe, and let me change my order and added a freebie GF treat in apology. So, my read is the counter staff is not super well-trained, but the kitchen staff knows what's up.