The Ivy Victoria

I was VERY ill after eating here. I scanned the QR code for the allergen menu, talked to the server made it explicitly clear I was a coeliac and could the chef make sure there was no cross contamination of my food. Probably my worst episode of ‘being glutened’. I’ve asked the restaurant to investigate but they haven’t replied yet.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

VERY fancy, which isn’t super apparent from the outside. Didn’t come underdressed but was still slightly intimidating when you’re not expecting it. Waiter was rude (may have different experience with a different waiter) and didn’t walk through menu but instead briskly directed me to a QR code allergen menu. I said explicitly that I had celiac and “a severe gluten allergy” to make sure they knew it was serious and that I was highly sensitive. I was told it was fine and that the items indicated as GF on the allergen menu would be safe.

However, when it came time to order the waiter asked me if I was ok when cross contact. When I said no, because I have celiac, he said very rudely “well, you have to be ok with cross contact or we can’t serve you” I said ok, and that we would then need to leave. He held up a finger for us to wait and walked away to talk to a manager. The manager came over and explained that it is a a shared kitchen and cross contact was possible. I felt extremely pressured and judged from this interaction, and did not feel safe eating here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

Other Characteristics

• Reservations recommended

I was a little disappointed by the service and the lack of sophisticated food options, bearing in mind that this is a high end restaurant. The staff were very rushed at this location because it is in a tourist area and just half-heartedly pointed at a few things in the menu. I have had a much better experience at the location in Brighton. In the other hand, the food did come out labeled so i think they did take the celiac issue seriously.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average