The Melting Pot

6 recent ratings
$$$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Dessert
50% of 6 votes say it's celiac friendly
959 Parkway #2
Gatlinburg, TN 37738

A program of the Gluten Intolerance Group

Top Reviews


Not celiac

Overall Rating

Review


Our experience was great! I was with a group and I am the only one GF. The others in the group enjoyed the GF options as well. Things are clearly marked on the menu and substitutions were easy. Our server said she just hits the GF button and it automatically substitutes. She even asked the cook staff to prep our veggies and fruits separately since the containers are close together to prevent CC. We had several options for dessert including GF brownies, fruits, marshmallows, and rice crispie treats. The other in the party got pound cake as well and just dipped fondue out with a spoon rather than dipping. I did not feel like I missed out on the experience at all and it was delicious. I had no reactions. I highly recommend.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Celiac

Overall Rating

Review


We asked for the table to be entirely gluten free. First thing she brought regular bread and we asked and she traded it out then they were supposed to substitute out the teriyaki beef, and they didn’t. Wasn’t until the celiac in the group tasted it that it was discovered. Manager was pretty useless, gave a coupon off the next visit. Then waitress pretty much ignored the entire table for the rest of the night. We have been there in the past and had a good experience, but we will not be back

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 6 months ago read full review

Gluten Intolerant

Overall Rating

Review


We ate here for our anniversary, my husband and I are both gluten free. Our meal was amazing, I would give them 10 stars if it was possible! Our server was very knowledgeable about which items contained gluten. They brought wonderful substitutes with each course including bread, brownies and cookies. The best gluten-free dining experience I’ve had since having to go gluten-free!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 7 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Kid Friendly
  • Lunch
  • Restaurant

Notes


Worked with Gluten Intolerance Group on their gluten-free menu. Special training is required for staff.

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More Reviews


Celiac

Overall Rating

Review


GF bread cubes, apples, carrots, and celery for the cheese fondue, tons of entree options, and only fruit as dippers for dessert. Would have liked a gf pound cake or Rice Krispie option to dip.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Our waitress was extremely knowledgeable about what was safe and what was not safe. She helped with substitutions and made sure everything went smoothly. Our only complaint is that the dippers for the cheese fondue came out on a wood display board which is also used for gluten dippers (bread). Could be a source of cross contamination. All other dippers came out on dishes, not wood. Ordered the 4 course meal - cheese, salad, meat and chocolate.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
Updated 1 year ago read full review

Celiac

Overall Rating

Review


I’m allergic to gluten and was so excited to try The Melting Pot for the first time. I’d heard such good things and had seen great reviews. Unfortunately, that wasn’t our experience. Our waiter was very nice but completely confused. He swore potatoes had gluten but the Oreo covered marshmallows didn’t. He finally had to go get another waiter and they weren’t any more confident. Thankfully, coming in contact with cross contamination isn’t the end of the world for me but I have been sick for two days on my honeymoon and that’s pretty sucky. I wouldn’t suggest going, personally. I’ll feel better in a few days but for someone who experiences much worse symptoms / side effects, it’s just not worth it.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 1 year ago read full review

Celiac

Overall Rating

Review


We love going to the melting pot! Very knowledgeable about GF and have tons of options!

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Great place to go.. very knowledgeable about celiac... best meal... and Alaina was the best waitress!!!! We made reservations for another night while we were there !!!!

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


My daughter looked at the menu and wanted to cry - SO many GF choices and very knowledgeable staff. She especially loved the chocolate fondue dessert with GF brownies and angel food cake.

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


This was our first time at the melting pot. They did not explain what it was or what was going to happen. They just said to pick your cheese, pick a salad and pick meats. The waiter did not explain the meat would be brought to us raw and we would cook it in vegetable broth. Boiled meat? Who eats boiled meat? For $30 sum per person for just the meat course. It should have been cooked by the chef for that price. We left.

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


Fantastic experience! Great options! Delicious! If you also want a great value check it out at lunch time!!

Updated 3 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Great food, so many more gluten free options since the last time I had melting pot, and the waiter was very conscientious about avoiding cross contamination.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Died and went to heaven. Don't bring me back. best dining experience ever since being diagnosed with celiacs. thank you Melting Pot

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


We stopped here for dessert fondue. I figured there would be only fruit for mine. So pleasantly surprised to have gluten free pound cakes and brownies. The brownies were great. The pound cake a bit dry. But I'm certainly not complaining because it was wonderful to have gluten free dessert!

Celiac friendly?

Yes

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


Wonderful gluten free menu and very knowledgable staff!! I had my own gluten free dippers and my husband had his (no extra charge). Our waiter brought my husband a spoon that way he could spoon fondue on to his non-gluten dippers. The waiter was extremely careful and knew exactly what cross contamination was--that rarely happens. This was a wonderful experience and I would gladly go back!!

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Melting pot has great gluten free menu - love having gluten free bread to dip in my cheese. Let them know when you make reservations if you are celiac and are dining with gluten eaters, you need another fondue pot. Fortunately, I was in a party of four an two of us were gluten free, so we shared and the other two had there own fondue pot. With gluten free menu, I can eat the chocolate fondue again - which is in my opinion the best part. Staff I came across was knowledgable which made a fun night out less stressful.

Celiac friendly?

Yes

Updated 8 years ago read full review

Reviews of this Chain

Overall Rating

Review


My husband and I just had a wonderful "Thursdate" experience last night. When making the reservation I indicated I had celiac disease, and the host who seated us also asked about "food allergies." I also heard her ask others as they were walking to their tables, so it reassured me food safety is a priority.

The server explained they were prepared to split the fondue into 2 pots with separate dippers, but we clarified that we would both rather eat GF to prevent any cross contamination at the table. The server knowledgeably participated in this conversation and agreed it was safer for me if we both ate GF. Just wanted to let others know their options before going.

We had a fantastic meal. The menu items were clearly listed as GF and our server was completely familiar with the GF subs. The bread dippers looked so good I wasn't sure if they could really be GF but all was well and delicious too. Even the dessert fondue included GF brownie and cookie dippers.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for takeout
  • Good vegan options
  • Good with other allergies
Celiac

Overall Rating

Review


Extremely celiac friendly. Waiter broke down everything my husband could have, even made sure we knew the shredded cheese did not have flour additives. Gluten free beer available, gf bread dippers and chips too; everything clearly marked.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good selection of healthy options
  • Reservations recommended
Celiac

Overall Rating

Review


Staff was extremely extremely knowledgeable, told the waiter once I’m celiacs didn’t have to mention it again. When I tried to order something not gluten free he told me exactly what in it made it not gluten free safe! And suggested something different. They had gluten free bread dippers, and gluten free brownies, we requested apples for the chocolate and they happily obliged. Got the steak and they let you sub the teriyaki one for either of the other two. 10/10 would recommend this place!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Offers online ordering
  • Reservations recommended
Gluten Sensitive

Overall Rating

Review


My absolute favorite place to eat! Everything is delicious and they are so good about gf options!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Made reservations ahead of time annotating gluten-free requirements. On seating, discussed with waiter and ordered gluten-free menu offerings and substitutes. First course cheese fondu was served with wheat bread; sent back for gluten-free bread. Main course fondu was brought with teriyaki sauce (identified by waiter to have gluten) served in same sauce bowl caddy immediately adjacent to / side-by-side with gluten-free sauces (high concern for cross contamination). For the dessert fondu, low level of trust that brownies were gluten-free. This experience was the exact opposite of dining event in January (which was outstanding).

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

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