The Milkshake Factory

2 ratings
$ • Ice Cream Shop
Reported to have a gluten-free menu
Reported GF menu options: Dessert, Ice Cream
9180 Covenant Ave
Pittsburgh, PA 15237

Most Recent Reviews


Gluten Intolerant

Overall Rating

Review


Told the worker I had a sever gluten allergy and she took it very seriously- changed gloves, wiped down machine, and used the special allergy area/ milkshake maker. Definitely recommend. Have good dairy free as well.

Safety


Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good vegan options
Updated 4 months ago read full review

Overall Rating

Review


I've gone to this location of the Milkshake Factory several times and have never been disappointed. I tell them I have a gluten allergy and they always note it on the order. The milkshake is prepared using a separate milkshake maker and ingredients from the back, and when they call the milkshake as ready, they say "allergy friendly milkshake flavor". All of the GF milkshake flavors are listed on their website. I''ve never gotten sick and I love the milkshakes here; would definitely recommend!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Dairy-Free Friendly
  • Kid Friendly
  • Late Night
  • Vegan Friendly

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


Not celiac friendly. The workers don't clean down the machines between orders.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Very knowledgeable. They will make your shake in a separate allergen station.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


They have a bunch of options and took great care of the milkshake. I was handed it personally by the guy who made it (as opposed to leaving it on the counter). Super yummy great experience!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Great Milkshake. I felt confident having one. Friendly staff that showed the allergy list to me. It designated which shakes are GF- instead of showing which ones contained gluten. Thus, it was easy to know which milkshakes I could order. (They have many allergy options, to include dairy free- I did not have). They have a blender at the end of the counter separate from the others for the allergy shake. And mine came out first. The full of gluten milkshakes looked amazing and my family loved theirs. Everyone was happy. A great treat.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Gluten Intolerant

Overall Rating

Review


They always clean the milkshake machines when asked!

Options can very easily be detected as gluten free, but the staff is always willing to answer questions!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good vegan options

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