Review of The Toasted Owl Cafe

Terrible service. We ordered take out via ChowNow, and when we got there, they had outdoor dining. I asked if we could sit on the patio when our food came, and the hostess said, "NO." Not anything else. No "Oh, I'm sorry, no," or anything conversational. Just NO. So I said, "Okay, we'll know you have the outdoor for next time," and pointed to show her where I was going to be sitting in the waiting area.

45 minutes went by, during which I asked her twice about my order, and she acted like it was some big imposition to check on the order that I'd already paid for.

She finally called my name, and I went up to the hostess stand, relieved that my order was finally ready. But no, first she turns to the other hostess and says something, and the other hostess says, "Just tell her no." She says, "I *told* you that you're *not allowed* to sit on the patio." I wasn't sitting in the patio. I was sitting in the waiting area with other people waiting 45+ minutes to get their pickup orders. I asked if my order was ready yet and that was why she had called my name. She shoved the clipboard at me and says, "Then WHY is YOUR NAME on the waiting list!?!?!!" The guy behind me says that *his name* is the name on the waiting list, which was the same as mine. So, he gets seated, and I'm still waiting for my order.

I asked 2 more times for her to check, and she went back to the kitchen and *never came back to update me* BOTH TIMES.

Finally, I went up to the hostess stand and was like, "According to the ChowNow app, it was ready 15 minutes ago. Where is it?"

Another guy took over for her and went and found it *in the pickup area* where it had been sitting *for 20 minutes* and WAS COLD. I had asked at least twice during that time.

The COLD gluten-free almost pancakes were dry. The egg whites were rubbery. Not pleased with the food. Definitely NOT pleased with the service. I tipped $5 via the ChowNow app for handing me my food, and I will never tip ahead of time again. I will hand people cash for even halfway decent service, but this is ridiculous. What a bad experience.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average